My name is Tao and I currently work as a Senior Technical support Engineer in Sophos.
I started my career as a network engineer in a reseller, and then joined Sophos 6 years ago.
It provides me a chance to help others. The job seems easy to me, as there is always a solution to technical problem.
I enjoy solving problems.
I released several knowledge-base/best practice articles. I've also updated the product help document and closed all Sophos Support tickets with solutions/workarounds.
I start my day by updating support tickets, then answer questions raised by other engineers. By the end of the day, I check if anything can be put into the knowledge-base/best practices articles to help our customer solve an issue before creating a support ticket.
Choose a career based on interests.
Gardener, or farmer.
I am bad at names.
Yes, 6, if I count them correctly. (We counted 7!)
Outdoor activities like running.
"No need to worry."
Patient, persistent, focused.
Too bad, the answer is no.
I live in Syndey, a beautiful place with amazing sea views, beaches, and mountains.
Quite a number of parks, sporting complex, and walking routes.
Cronulla Beach is a great place to visit. Ferry on Parramatta river is an interesting experience.
Too bad I don't have a pet - yet.