New Sophos Support Phone Numbers in Effect July 1st, 2023

Sophos Community: Staff Spotlight - Tao Wang

Get to know , Senior Technical Support Engineer and Sophos Community Staff Contributor.

Hi Tao!Wave

A bit of background...

Hi, can you tell us a bit about yourself and your role at Sophos?

My name is Tao and I currently work as a Senior Technical support Engineer in Sophos.

What’s the story of your career so far? How did you get to where you are now?

I started my career as a network engineer in a reseller, and then joined Sophos 6 years ago.

What first inspired you to get into IT and security?

It provides me a chance to help others. The job seems easy to me, as there is always a solution to technical problem.

What do you enjoy most about your role?

I enjoy solving problems.

What’s something you’ve done during your time in Sophos that you’re proud of?

I released several knowledge-base/best practice articles. I've also updated the product help document and closed all Sophos Support tickets with solutions/workarounds.

Describe a typical day in your Sophos life.

I start my day by updating support tickets, then answer questions raised by other engineers. By the end of the day, I check if anything can be put into the knowledge-base/best practices articles to help our customer solve an issue before creating a support ticket.

What’s the best advice you can give to someone who has just started their career?

Choose a career based on interests.

What would you do (for a career) if you weren’t doing this?

Gardener, or farmer.

On the Sophos Community...

What’s a fun fact about you that you could share with the community?

I am bad at names.

Have you posted any Recommended Read guides on the Community?

Yes, 6, if I count them correctly. (We counted 7!)

Last few things...

What are your hobbies outside of work?

Outdoor activities like running.

What’s your motto or personal mantra?

"No need to worry."

What’s one thing you’re really bad at?


What’s one thing you’re really good at?

Logical analysis.

Three words to describe you.

Patient, persistent, focused.

Do you have any secret talents?

Too bad, the answer is no.

Tell us about where you live (and your journey getting there - if applicable).

I live in Syndey, a beautiful place with amazing sea views, beaches, and mountains.

What’s your favorite thing about where you live?

Quite a number of parks, sporting complex, and walking routes.

What’s your favorite restaurant/hang-out where you live?

RSL clubs

Any tips or interesting facts to share with people who want to visit?

Cronulla Beach is a great place to visit. Ferry on Parramatta river is an interesting experience.

Who’s your favorite artist?

Jacky Chan

Do you have pets?

Too bad I don't have a pet - yet.

Got questions for Tao? Say hi to them here in the Sophos Community or connect with them on LinkedIn!