[RESOLVED] Sophos Advisory: The Sophos Support Portal is currently not available. Support can be contacted via e-mail or phone.

Overview

The Sophos Support Portal is currently unavailable.

Support can be contacted via e-mail or phone. E-mail responses to existing support tickets are not impacted.

Product and Environment

Sophos Support Portal

Issue timeline

• 04:00 UTC - Support Portal became unavailable.
• 08:30 UTC - Support Portal is available again

Impact

Customers are not able to access the Sophos Support Portal.
Chat support is currently not available.
 

Workaround

Please contact Sophos Sophos via phone or e-mail (support@sophos.com). Please note that emails will only work for existing/open cases.

Regional phone numbers can be found here: https://docs.sophos.com/support/help/en-us/contact/index.html

Next update

The next update is expected by 07:00 UTC


Sign up for the Sophos Support Notification Service to receive proactive SMS alerts for Sophos products and Sophos Central services.