ZTNA force reconnection

Hi Folks,

we are using ZTNA for several user and notice that sometimes, ZTNA seems to be green and connected, but in fact, DNS resolving for ressources on 100.64.0.x is not working -> no response. So it seems, that ZTNA is not fully working.

After rebooting the client this is in normaly fixed. How could we "reconnect" ZTNA without rebooting the whole PC.

Thanks in advanced :)

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[edited by: Raphael Alganes at 1:13 PM (GMT -8) on 5 Nov 2024]

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Sven Schaffranneck 22 days ago +2

Hi Tejas, Case ID 01984590 is opened with SDU attached. As we add User using ZTNA, we got this issue severa times in the week. Greets Sven

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0 Sven Schaffranneck 22 days ago

Hi Tejas,

Case ID 01984590 is opened with SDU attached. As we add User using ZTNA, we got this issue severa times in the week.

Greets Sven
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0 MVo 13 days ago in reply to Sven Schaffranneck

We experience exactly the same issue for several Windows 10 / Windows 11 endpoints. As I can see it mostly happens if users send their notebooks to standby, go home, continue working. The connection to the ZTNA gateway is up, but they lost the connection to any ZTNA ressources like their network drives. Always the the only way is to reboot the machine.
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0 Sven Schaffranneck 13 days ago in reply to MVo

Hi MVo,
just do give you an update: SDU didn't show any issues. Supported asked to catch PCAP (wireshark) of the Windows Client PC when the issue occures and send this including a new SDU to support.
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0 Sven Schaffranneck 13 days ago in reply to MVo

Hi MVo,
just do give you an update: SDU didn't show any issues. Supported asked to catch PCAP (wireshark) of the Windows Client PC when the issue occures and send this including a new SDU to support.
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