ZTNA is authenticating but stops loading ... how to debug?

hi dirkkotte 
Thanks for reaching out, we checked error logs for your account. We found that your Identity provider creds are expired. Request you to please update the same. After updating creds, you can check if they are valid by doing Test connection

https://docs.sophos.com/central/ZTNA/startup/en-us/setup/IdentityProvider/index.html

You would also need to update your central Directory Sync settings, as we see from error logs , even those creds are expired

https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/DirectoryService/SetUpSynchronizationWithActiveDirectory/index.html

cc Tejas Kashyap  

Thanks.
After updating creds it works again.
Is there an option to check the error logs by myself?
Would be great you generate an alert within ZTNA for this problem.

Hi Dirk, No, currently there is no way to view the identity provider logs. We are working on an alerting mechanism for users when the IdP credentials are about to expire.