My gateway is not connecting

Hi,

Could you provide a bit more info on your deployment? Is the gateway in a connected state on Sophos Central? And has the necessary A-record been added to the DNS server for the gateway? https://docs.sophos.com/central/ZTNA/startup/en-us/setup/Requirements/index.html#esxi-server 

Thank you for providing the requirements I will check everything and get back to you

I checked everything the gateway is connected and running . On the VM it has an IP with an internal IP 192.168.2.150 . 

When I browse the machine it shows the following message

No webpage was found for the web address: https://192.168.2.150/

Hi,

is there any solution as I´m experiencing the same issue?

My ZNTA Gateway doens´t show up in Central/ I can´t approve (button is greyed out).

DNS is working with specified A-Record.

Cheers

Hi 

Check your ESIX deployment if you are using VMWare . The VM should have an ip 10.* showing on your console . Also check the ISO image is always connected . Follow these steps

1. Create your gateway in central 

2. Download your image 

3. Add the VM 

4. Attach the image

5. Before you start verify the ISO is attached

6. Start the VM . 

7. Give it 5 min and see if the ip that i mentioned is showing . if not check if your ESIX server has internet connectivity

8. Give an hour for the gateway to sync and approve button to be enabled

Hi,

thx for your reply. I doublechecked everything mentioned.

If it takes an our to sync seems that I only have to wait...

But why should the VM have an ip 10.x.x.x?

It should be also possible to have an ip for example 192.x.x.x as I´ve a 192.x.x.x setup.

Yes that is the ip you have setup , and the one i have setup has a ip of 192.x.x.x also . 10.x is an internal thing to gateway and a way for you to know things are going fine

Hi Matthias, Couple of questions. Previously, the gateways were in a connected state, right? Were there any changes done such that the gateway became disconnected? And, are the time sync settings correct? And, finally are the below URLs whitelisted on the upstream firewall: https://docs.sophos.com/central/ZTNA/startup/en-us/setup/Requirements/index.html#active-directory