This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

My gateway is not connecting

I have setup a ZTNA gateway on a VMWare ESXi using the instructions mentioned in ZTNA setup . But I am not getting a home page to login

This thread was automatically locked due to age.

Top Replies

Tejas Kashyap over 2 years ago +2

Hi, Could you provide a bit more info on your deployment? Is the gateway in a connected state on Sophos Central? And has the necessary A-record been added to the DNS server for the gateway? https://docs…

0 Tejas Kashyap over 2 years ago

Hi,

Could you provide a bit more info on your deployment? Is the gateway in a connected state on Sophos Central? And has the necessary A-record been added to the DNS server for the gateway? https://docs.sophos.com/central/ZTNA/startup/en-us/setup/Requirements/index.html#esxi-server
Cancel
Vote Up +2 Vote Down

Cancel
0 Sophos User5771 over 2 years ago in reply to Tejas Kashyap

Thank you for providing the requirements I will check everything and get back to you
Cancel
Vote Up 0 Vote Down

Cancel
0 Sophos User5771 over 2 years ago in reply to Sophos User5771

I checked everything the gateway is connected and running . On the VM it has an IP with an internal IP 192.168.2.150 .

When I browse the machine it shows the following message

No webpage was found for the web address: https://192.168.2.150/
Cancel
Vote Up 0 Vote Down

Cancel
0 Matthias Buettner over 2 years ago

Hi,

is there any solution as I´m experiencing the same issue?

My ZNTA Gateway doens´t show up in Central/ I can´t approve (button is greyed out).

DNS is working with specified A-Record.

Cheers
Cancel
Vote Up 0 Vote Down

Cancel
0 Matthias Buettner over 2 years ago
Cancel
Vote Up 0 Vote Down

Cancel
0 Sophos User5771 over 2 years ago in reply to Matthias Buettner

Hi

Check your ESIX deployment if you are using VMWare . The VM should have an ip 10.* showing on your console . Also check the ISO image is always connected . Follow these steps

1. Create your gateway in central

2. Download your image

3. Add the VM

4. Attach the image

5. Before you start verify the ISO is attached

6. Start the VM .

7. Give it 5 min and see if the ip that i mentioned is showing . if not check if your ESIX server has internet connectivity

8. Give an hour for the gateway to sync and approve button to be enabled
Cancel
Vote Up 0 Vote Down

Cancel
0 Matthias Buettner over 2 years ago in reply to Sophos User5771

Hi,

thx for your reply. I doublechecked everything mentioned.

If it takes an our to sync seems that I only have to wait...
Cancel
Vote Up 0 Vote Down

Cancel
0 Matthias Buettner over 2 years ago in reply to Sophos User5771

But why should the VM have an ip 10.x.x.x?

It should be also possible to have an ip for example 192.x.x.x as I´ve a 192.x.x.x setup.
Cancel
Vote Up 0 Vote Down

Cancel
0 Sophos User5771 over 2 years ago in reply to Matthias Buettner

Yes that is the ip you have setup , and the one i have setup has a ip of 192.x.x.x also . 10.x is an internal thing to gateway and a way for you to know things are going fine
Cancel
Vote Up 0 Vote Down

Cancel
0 Tejas Kashyap over 2 years ago in reply to Sophos User5771

Hi Matthias, Couple of questions. Previously, the gateways were in a connected state, right? Were there any changes done such that the gateway became disconnected? And, are the time sync settings correct? And, finally are the below URLs whitelisted on the upstream firewall: https://docs.sophos.com/central/ZTNA/startup/en-us/setup/Requirements/index.html#active-directory
Cancel
Vote Up 0 Vote Down

Cancel