ZTNA Agent does not install / show up

Do you have Message Relay / Update Cache activated in your Central Account? Because there is a current "blocker"(Issue) with Endpoints using a Update Cache and not having a direct internet connection. Therefore the enrollment is blocked for those accounts until this issue is resolved // or you can confirm, the clients can directly communicate to the Internet. 

Thanks. I removed our update cache in the global settings, but still no ZTNA agent on the client...

Do i have to manually do something besides the setting in the client´s "Manage Endpoint Software"?

You need to confirm to the Central Team, you do not actively use the Update Cache. Feel free to reach out to the team via internal Central Feedback: 

https://community.sophos.com/zero-trust-network-access/f/recommended-reads/125425/best-practices-to-report-a-bug-or-issue

Hi! I did this - as recommended - but did not get any reply at all. What now?

Can you ping me in the community your Email Address? 

See DM.

See DM.