Why dont you allow the customer to restore from a backup. Why does it have to be done by SOPHOS?
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Hi Kaleb,
Restoring configuration from backup within the Admin UI is indeed a feature we plan to include in the Email Appliance in the future. In the meantime, Sophos Support can assist you if you need to restore from a backup you've created.
Out of interest, what are you most concerned about having to restore? Is it mostly around policies that you've changed and want to revert?
Note that in a cluster of one or more appliances config data is automatically replicated, so in the event of a single appliance failing you would not lose your configuration.
Regards,
Hi Kaleb,
Restoring configuration from backup within the Admin UI is indeed a feature we plan to include in the Email Appliance in the future. In the meantime, Sophos Support can assist you if you need to restore from a backup you've created.
Out of interest, what are you most concerned about having to restore? Is it mostly around policies that you've changed and want to revert?
Note that in a cluster of one or more appliances config data is automatically replicated, so in the event of a single appliance failing you would not lose your configuration.
Regards,