Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 1 subscriber
  • Views 5591 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

How long have you waited on the support phone line for an answer before hanging up ?

ITSupport10

UK Support phone line (0844 767 4670) - 35 minute call without even an answer ?

So instead I called customer services who apparently have submitted a case for me, I say apparently as I have no email to say it was submitted.

Browsing other vendors for alternative UTM products as we speak.



This thread was automatically locked due to age.
  • FormerMember
    0 FormerMember
    Hello IT Support,

    I'm sorry to hear you've had such a long wait today, our Customer Service team should have given you a case reference number when you phoned in. In any case a ticket will have been raised for you and you should have a response shortly.

    I would offer to follow this up personally but without a case reference number I don't want to request personal information that can be publicly seen. If you email/phone your account manager they will be able to chase this up for you if you still have concerns.
Unfiltered HTML