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Authorise Qurantine Items

satish

 Hi Friends,

I am new to Sophos and learning. I have installed Sophos UTM 9.2 software applicance and running version 9.201-23 with home user license.

As Sophos UTM featues End Point Protection, I have installed it on my laptop. Everything is up and working and very happy with SOPHOS.

Now, trouble i am having is, End Point Protection Qurantined one of my exe suspecting it as virus which i need to authorise but it doesn't give me option to authorise. Only option it shows under Perform Action is Clean there is no tab for me to authorise.

I have done research and found out that i need to be member of SophosAdministrator to gain full access but I am already member of SophosAdministrator and local admin.

I would really appreciate, if you guys can help me to fix this.

Thanks..

:50062


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  • 0

    Hello satish,

    while UTM has its dedicated board this is, if I understand you correctly, a question about Endpoint (which should better be posted on the Enduser board here)

    suspecting [an exe] as virus which i need to authorise

    If it's (considered) a virus it can't be authorized (while you can elect to turn off scanning or exempt a specific item from scanning it'd be contradictory for an AV product to permit you to whitelist something it deems malicious). What's the name of the threat (e.g. Mal/Generic-S, Troj/xxx-y, W32/abc, ..)? As you've probably a (paid) license you should send a sample. If it's clean (i.e. a false positive) Sophos will update the detection accordingly.

    Christian

    :50064
  • 0

    Thank You, Christian I will put exception on that particular file as per your advise also I will raise thread on end user if i need any additional help. Have a good day.

    :50098
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