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Quarantine Error - Unable to approve message(s); check the log for potential problems.

mrdky

Hello forum members,

I am getting the following error when trying to approve a message: 

 

 "Unable to approve message(s); check the log for potential problems."  Does anyone know what this means?  I have never seen this error before and did not find it with in the Sophos docs.  I checked /opt/pmx/var/log/message_log and did not see any errors along with checking the apache logs in /opt/pmx/var/log/manager.

Thanks

:2029


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    Hello,

    pmx_log is the location that the approval will be sent.

    If you aren't sure what logs to look at for these type of issues, the best thing to do is:

    $ cd /opt/pmx/var/log

    Do the action that is causing an issue.

    $ find . -mmin -1

    This will show you which logs were touched in the last minute and is an extremely easy way to find the error.

    :2071
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  • 0

    Hello,

    pmx_log is the location that the approval will be sent.

    If you aren't sure what logs to look at for these type of issues, the best thing to do is:

    $ cd /opt/pmx/var/log

    Do the action that is causing an issue.

    $ find . -mmin -1

    This will show you which logs were touched in the last minute and is an extremely easy way to find the error.

    :2071
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