Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 0 subscribers
  • Views 7090 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Quarantine Error - Unable to approve message(s); check the log for potential problems.

mrdky

Hello forum members,

I am getting the following error when trying to approve a message: 

 

 "Unable to approve message(s); check the log for potential problems."  Does anyone know what this means?  I have never seen this error before and did not find it with in the Sophos docs.  I checked /opt/pmx/var/log/message_log and did not see any errors along with checking the apache logs in /opt/pmx/var/log/manager.

Thanks

:2029


This thread was automatically locked due to age.
  • 0

    Hello,

    In addidtion to the message_log, I would check the following:

    pmx_log (most likely location)

    ppm_log

    resources_log

    pmx_err

    pmx_out

    These all live in /opt/pmx/var/log (at least on my system)

    I can't speak to an appliance as I don't have one and it wouldn't hurt to call tech support.

    Erric

    :2061
  • 0

    Hello,

    pmx_log is the location that the approval will be sent.

    If you aren't sure what logs to look at for these type of issues, the best thing to do is:

    $ cd /opt/pmx/var/log

    Do the action that is causing an issue.

    $ find . -mmin -1

    This will show you which logs were touched in the last minute and is an extremely easy way to find the error.

    :2071
Unfiltered HTML