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RED 10 went down after update to 9.4 soft release

JimKoerner

I have updated a SG230 to the 9.4 soft release and a RED 10 we have connected is now listed as offline.  I went ahead removed the RED configuration and recreated it but it does not reconnect.  I see in the the soft release notes it updates the firmware on the REDs.  Not sure if that is where it went bad.

 This section of the RED log is where I think the upgrade happens and then it doesn't work after this point

2016:03:20-01:19:22 Astaro_Gateway red_server[4325]: xxxxxxxxxxxxxx: Device config value 'version_ng_red50' changed from '4501' to '5011'
2016:03:20-01:19:22 Astaro_Gateway red_server[4325]: xxxxxxxxxxxxxx: Device config value 'version_red15' changed from '4501' to '5011'
2016:03:20-01:19:22 Astaro_Gateway red_server[4325]: xxxxxxxxxxxxxx: Device config value 'version_ng_r2' changed from '4501R2' to '5011R2'
2016:03:20-01:19:22 Astaro_Gateway red_server[4325]: xxxxxxxxxxxxxx: Staging config for upload
2016:03:20-01:19:33 Astaro_Gateway red_server[6014]: UPLOAD: [xxxxxxxxxxxx] Uploaded config to registry service
2016:03:20-01:22:36 Astaro_Gateway red_server[4493]: SELF: Overlay-fw has been updated ...<30>Mar 20 01:22:37 red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-01:22:37 Astaro_Gateway red_server[4493]: xxxxxxxxxxxxxx: New device
2016:03:20-01:22:47 Astaro_Gateway red_server[4493]: xxxxxxxxxxxxxx: Staging config for upload
2016:03:20-01:22:36 Astaro_Gateway red_server[6007]: UPLOAD: Uploader process starting<30>Mar 20 01:22:56 red_server[6007]: UPLOAD: [xxxxxxxxxxxxx] Error while uploading config to registry service, waiting 10 seconds
2016:03:20-01:22:58 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-01:22:59 Astaro_Gateway red_server[4493]: xxxxxxxxxxxxxx: Device config value 'split_networks' changed from '192.168.0.0/24 1.2.3.4 192.168.44.0/24' to '192.168.0.0/24 1.2.3.4 192.168.44.0/24 65.199.190.0/24'
2016:03:20-01:22:59 Astaro_Gateway red_server[4493]: xxxxxxxxxxxxxx: Staging config for upload
2016:03:20-01:23:04 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-01:23:19 Astaro_Gateway red_server[6007]: UPLOAD: [xxxxxxxxxxxxx] Uploaded config to registry service
2016:03:20-02:16:16 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-03:16:16 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-04:35:03 Astaro_Gateway red_server[2210]: Self: SSL accept attempt failed with unknown error error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
2016:03:20-05:16:16 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-06:16:17 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-07:16:16 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-07:38:49 Astaro_Gateway red_server[31012]: Self: SSL accept attempt failed with unknown error error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol

THESE TWO KEEP REPEATING IN THE LOG:
2016:03:20-08:11:20 Astaro_Gateway red_server[3442]: Self: SSL accept attempt failed with unknown error error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
2016:03:20-08:16:15 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations

Best Regards,
                          Jim Koerner
Parents Reply Children
  • 0 in reply to dirkkotte

    Hi dirkkotte,

    which problem do you have? hardware defect or do you see an error in the log-lines?

    best regards

    Torben

  • 0 in reply to TorbenPeters

    Hi,

    Thanks for your answer.

    The error messages are exactly the same from top of threat.

    But the problem disappears after 12 hours before we are on site.

    regards, dirk

     


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Same problem here since some days:

    2016:12:13-07:46:48 vpn red_server[4231]: SELF: (Re-)loading device configurations
    2016:12:13-08:41:18 vpn red_server[32609]: Self: SSL accept attempt failed with unknown error error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
    2016:12:13-08:46:45 vpn red_server[4231]: SELF: (Re-)loading device configurations
    2016:12:13-09:23:39 vpn red_server[4231]: SELF: (Re-)loading device configurations
    2016:12:13-09:24:12 vpn red_server[4231]: SELF: (Re-)loading device configurations
    2016:12:13-09:33:17 vpn red_server[4231]: SELF: (Re-)loading device configurations
    2016:12:13-09:46:54 vpn red_server[4231]: SELF: (Re-)loading device configurations
     
    ASG120

    9.402-7

     

    reds1
    xxx name xxx
    		 Ethernet An Aus

     

    Some ideas? There is no connection after a restart of the RED by power off an power on again.

     

    Thanks.

  • 0 in reply to dirkkotte

    Hi Dirk,

     

    could you please describe your environment? There is a problem for RED Sites without DHCP server on the WAN side and with RED10 configured with static IP.

    We will delive a fix in the next maintenance release.

    You can solve your problem either by use a temporäry DHCP Server or by flashing your RED with most current firmeware release in a manual way. This problem ony hits RED10 in this specific use case.

    Greetings

    Holger

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