RED 10 went down after update to 9.4 soft release

I have updated a SG230 to the 9.4 soft release and a RED 10 we have connected is now listed as offline.  I went ahead removed the RED configuration and recreated it but it does not reconnect.  I see in the the soft release notes it updates the firmware on the REDs.  Not sure if that is where it went bad.

 This section of the RED log is where I think the upgrade happens and then it doesn't work after this point

2016:03:20-01:19:22 Astaro_Gateway red_server[4325]: xxxxxxxxxxxxxx: Device config value 'version_ng_red50' changed from '4501' to '5011'
2016:03:20-01:19:22 Astaro_Gateway red_server[4325]: xxxxxxxxxxxxxx: Device config value 'version_red15' changed from '4501' to '5011'
2016:03:20-01:19:22 Astaro_Gateway red_server[4325]: xxxxxxxxxxxxxx: Device config value 'version_ng_r2' changed from '4501R2' to '5011R2'
2016:03:20-01:19:22 Astaro_Gateway red_server[4325]: xxxxxxxxxxxxxx: Staging config for upload
2016:03:20-01:19:33 Astaro_Gateway red_server[6014]: UPLOAD: [xxxxxxxxxxxx] Uploaded config to registry service
2016:03:20-01:22:36 Astaro_Gateway red_server[4493]: SELF: Overlay-fw has been updated ...<30>Mar 20 01:22:37 red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-01:22:37 Astaro_Gateway red_server[4493]: xxxxxxxxxxxxxx: New device
2016:03:20-01:22:47 Astaro_Gateway red_server[4493]: xxxxxxxxxxxxxx: Staging config for upload
2016:03:20-01:22:36 Astaro_Gateway red_server[6007]: UPLOAD: Uploader process starting<30>Mar 20 01:22:56 red_server[6007]: UPLOAD: [xxxxxxxxxxxxx] Error while uploading config to registry service, waiting 10 seconds
2016:03:20-01:22:58 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-01:22:59 Astaro_Gateway red_server[4493]: xxxxxxxxxxxxxx: Device config value 'split_networks' changed from '192.168.0.0/24 1.2.3.4 192.168.44.0/24' to '192.168.0.0/24 1.2.3.4 192.168.44.0/24 65.199.190.0/24'
2016:03:20-01:22:59 Astaro_Gateway red_server[4493]: xxxxxxxxxxxxxx: Staging config for upload
2016:03:20-01:23:04 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-01:23:19 Astaro_Gateway red_server[6007]: UPLOAD: [xxxxxxxxxxxxx] Uploaded config to registry service
2016:03:20-02:16:16 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-03:16:16 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-04:35:03 Astaro_Gateway red_server[2210]: Self: SSL accept attempt failed with unknown error error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
2016:03:20-05:16:16 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-06:16:17 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-07:16:16 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations
2016:03:20-07:38:49 Astaro_Gateway red_server[31012]: Self: SSL accept attempt failed with unknown error error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol

THESE TWO KEEP REPEATING IN THE LOG:
2016:03:20-08:11:20 Astaro_Gateway red_server[3442]: Self: SSL accept attempt failed with unknown error error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol 2016:03:20-08:16:15 Astaro_Gateway red_server[4493]: SELF: (Re-)loading device configurations Best Regards,
Jim Koerner
Parents
  • Hi Jim,

    at the time there no known issue for this.

    I tested it on my system and updated an 9.355 to the 9.400 softrelease with an red10 rev3 connected. After the RED made the firmware update, it comes up and running again. 

    So which RED revision you are using? Are you sure that your UTM IP is still reachable from RED side? Is your RED online or offline provisioned? Split or transparant split mode?

    Best Regards,

    Torben

Reply
  • Hi Jim,

    at the time there no known issue for this.

    I tested it on my system and updated an 9.355 to the 9.400 softrelease with an red10 rev3 connected. After the RED made the firmware update, it comes up and running again. 

    So which RED revision you are using? Are you sure that your UTM IP is still reachable from RED side? Is your RED online or offline provisioned? Split or transparant split mode?

    Best Regards,

    Torben

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