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Windows 10 store not downloading

The Windows 10 store does not download anything but Sophos does not indicate that all the TLS options are unchecked on the computer. the sophos log only indicates:
action = pass method = CONNECT
url = https: // referer = error =

How can I get the sophos log to retrieve the TLS parameters of the station?
(when the TLS are checked, the store appears)

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