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Web Filtering - Device OS not recognized / device-specific authentication not working

Hello community,

i have a problem with my apple ios devices.

 

As standard we use basic authentication fed by ms active directory groups.

So users usually have to type username and password of their ad-accounts.

 

Now we would like to let our apple ios devices online without authentication because the network where they come from is already secure and the devices have certificates and so on.

 

I wanted to use device-specific authentication and added ios devices with no authentication to the global web filtering lower right part.

Nothing happens and the devices still get their pop-ups.

 

As i understand this function the UTM should be aware what kind of devices tries to establish the connection.

So the device under it´s ip should be seen in the logs as device="4" for iOS-Device.

 

While checking the logs i saw, that all devices are regarded to as device="0" (unknown).

 

Am i missing a function anywhere? Why isn´t the UTM not device aware?

 

Maybe you can help...

 

ThanX

 

Marc

 

PS:

 

SG550

9.510-5

 

 

 

     


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  • Hi Marc,

    Did you try different web browsers to test if the log entries changes? Alongside, verify the http log lines for multiple machines to make sure, if the issue affects globally or is it related to specific machine/OS. If that doesn't change the behaviour, restart the http proxy from shell command, /var/mdw/scripts/httpproxy restart

    Thanks,

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • Hi Marc,

    Did you try different web browsers to test if the log entries changes? Alongside, verify the http log lines for multiple machines to make sure, if the issue affects globally or is it related to specific machine/OS. If that doesn't change the behaviour, restart the http proxy from shell command, /var/mdw/scripts/httpproxy restart

    Thanks,

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
  • Hello Sachin,

    the problem is multi os wide with different browsers and apps. Every proxy using device is "device="0"" (unknown). If we don't miss another part which might be necessary I will do as suggested and reboot the proxy by shell.

    As we run the UTM clustered and five locations with nearly 5000 people are involved I will do this some night in a few days...

    Thanks for the answer for my request :)

    Greetings

    Marc