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SUM Up2Date Patterns Not Updating

fish123

SUM Version: 4.310-13

Pattern Version: 211536

I noticed an issue where my UTMs were not updating pattern definitions when using SUM as an up2date cache.  When trying to update patterns manually on the SUM, I get the following messages in the logs.  Current version is showing as 211536 and latest is 211579 at the moment.  Anybody else seeing something similar or have any ideas?  Thanks

2022:08:24-11:36:53 sum audld[8153]: no HA system or cluster node
2022:08:24-11:36:53 sum audld[8153]: Starting Up2Date Package Downloader
2022:08:24-11:36:54 sum audld[8153]: patch up2date possible
2022:08:24-11:36:55 sum audld[8153]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"


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  • 0

    Same problem here. Did you find a solution?

    SUM seems to download pattern but doesn't deliver them to connected UTMs. Cache deleted, nothing changed. One UTM configured to update directly worked without problems. All others are stuck with old patterns.

    One manual Update of UTM over SUM shows:

    Current pattern version: 211492
    Latest available pattern version: 212537

    Update patterns now shows following log entries:

    2022:09:14-09:59:39 UMT1 audld[31852]: running on HA master system or cluster node
    2022:09:14-09:59:44 UMT1 audld[31852]: patch up2date possible
    2022:09:14-09:59:44 UMT1 audld[31852]: Starting Up2Date Package Downloader
    2022:09:14-09:59:44 UMT1 audld[31852]: Using static update server list in HA mode
    2022:09:14-09:59:46 UMT1 audld[31852]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2022:09:14-09:59:46 UMT1 audld[31852]: Using static download server list in HA mode
    2022:09:14-09:59:46 UMT1 audld[31852]: Deleted lingering download files: u2d-man9-9.1103-1104.patch.tgz.gpg.d7803fc12fe9c8634f044bc71468655f.tmp
    2022:09:14-09:59:46 UMT1 audld[31852]: >=========================================================================
    2022:09:14-09:59:46 UMT1 audld[31852]: us1.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:46 UMT1 audld[31852]:
    2022:09:14-09:59:46 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:46 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:46 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:46 UMT1 audld[31852]: us2.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:46 UMT1 audld[31852]:
    2022:09:14-09:59:46 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:46 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: sg1.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: eu1.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: eu2.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: Tried all 5 Servers: Download unsuccessful
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::_download:269() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 5. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: id="3706" severity="error" sys="system" sub="up2date" name="Failed to synchronize fileset" status="failed" action="download" package="man9"
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::alf:100() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::start:110() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. main::top-level:40() audld.pl

  • 0 in reply to EDV SFSG1

    I wasn't able to find a solution and decided to stop using the up2date cache.  I didn't like my chances of resolving with support with the product going eol in a few months.  Best of luck.

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