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SUM Up2Date Patterns Not Updating

fish123

SUM Version: 4.310-13

Pattern Version: 211536

I noticed an issue where my UTMs were not updating pattern definitions when using SUM as an up2date cache.  When trying to update patterns manually on the SUM, I get the following messages in the logs.  Current version is showing as 211536 and latest is 211579 at the moment.  Anybody else seeing something similar or have any ideas?  Thanks

2022:08:24-11:36:53 sum audld[8153]: no HA system or cluster node
2022:08:24-11:36:53 sum audld[8153]: Starting Up2Date Package Downloader
2022:08:24-11:36:54 sum audld[8153]: patch up2date possible
2022:08:24-11:36:55 sum audld[8153]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"


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  • 0

    That doesn't mean they aren't updating necessarily, with SUM it will get its update when its pushed, and that is frankly not a big gap in pattern updates.  That log entry is normal.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • 0 in reply to Amodin

    Guess I'll give it a few days and see what happens.  I'm not sure how the pattern updates are handled for the up2date cache but it appears to be broken on my system.  Had to turn off use sum server as up2date cache on all UTMs so they could grab pattern updates.

  • 0

    Same problem here. Did you find a solution?

    SUM seems to download pattern but doesn't deliver them to connected UTMs. Cache deleted, nothing changed. One UTM configured to update directly worked without problems. All others are stuck with old patterns.

    One manual Update of UTM over SUM shows:

    Current pattern version: 211492
    Latest available pattern version: 212537

    Update patterns now shows following log entries:

    2022:09:14-09:59:39 UMT1 audld[31852]: running on HA master system or cluster node
    2022:09:14-09:59:44 UMT1 audld[31852]: patch up2date possible
    2022:09:14-09:59:44 UMT1 audld[31852]: Starting Up2Date Package Downloader
    2022:09:14-09:59:44 UMT1 audld[31852]: Using static update server list in HA mode
    2022:09:14-09:59:46 UMT1 audld[31852]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2022:09:14-09:59:46 UMT1 audld[31852]: Using static download server list in HA mode
    2022:09:14-09:59:46 UMT1 audld[31852]: Deleted lingering download files: u2d-man9-9.1103-1104.patch.tgz.gpg.d7803fc12fe9c8634f044bc71468655f.tmp
    2022:09:14-09:59:46 UMT1 audld[31852]: >=========================================================================
    2022:09:14-09:59:46 UMT1 audld[31852]: us1.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:46 UMT1 audld[31852]:
    2022:09:14-09:59:46 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:46 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:46 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:46 UMT1 audld[31852]: us2.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:46 UMT1 audld[31852]:
    2022:09:14-09:59:46 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:46 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:46 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: sg1.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: eu1.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: eu2.utmu2d.sophos.com/.../u2d-man9-9.1103-1104.patch.tgz.gpg Protocol Error code=403
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. Modules::Audld::Download::_download:260() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 5. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 6. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: Tried all 5 Servers: Download unsuccessful
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::_download:269() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 5. main::top-level:40() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: |=========================================================================
    2022:09:14-09:59:47 UMT1 audld[31852]: id="3706" severity="error" sys="system" sub="up2date" name="Failed to synchronize fileset" status="failed" action="download" package="man9"
    2022:09:14-09:59:47 UMT1 audld[31852]:
    2022:09:14-09:59:47 UMT1 audld[31852]: 1. Modules::Logging::alf:100() /</sbin/audld.plx>Modules/Logging.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 2. Modules::Audld::Download::start:110() /</sbin/audld.plx>Modules/Audld/Download.pm
    2022:09:14-09:59:47 UMT1 audld[31852]: 3. main::main:262() audld.pl
    2022:09:14-09:59:47 UMT1 audld[31852]: 4. main::top-level:40() audld.pl

  • 0 in reply to EDV SFSG1

    I wasn't able to find a solution and decided to stop using the up2date cache.  I didn't like my chances of resolving with support with the product going eol in a few months.  Best of luck.

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