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After enabling OTP, user not able to logs into the User Portal for the first time, no QR code available in Sophos UTM 9

Existing user can login to user portal (https://xxxx) when OTP is disabled. But as soon as I enabled One Time Password from "Definitions & Users" the user not able to login to portal.

Error is "Invalid username/password, or access denied by policy". Created new users also , added to OTP User Group, selected "Auto-create OTP tokens for users". But when logging for the first time, no QR code is available.



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  • Hi Douglas,

    Thanks for the response. This solution was also quite logical, but not working.

    I have Disabled "OTP Token" and re-enable from "User Portal" --> Advance Tab.

    Then I create a new User and check from user portal, but user-portal did not through QR code automatically for new user.

    I restarted the Sophos UTM Server, and retried user portal, no QR code came Automatically.

    Additionally I have disabled "One-time password service status" from "Authentication Services" and Enabled the same. Still no improvement.