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Uninstalling Endpoint Protection fails with "The MSI Terminated Unexpectedly".

Michael Smith2

I am in the trial period for Sophos Cloud Endpoint. I am trying to uninstall the client from a Windows 10 machine and the uninstallation fails with the following message:

 

"Uninstallation failed. The MSI terminated Unexpectedly"

 

Are there any logs that could help me determine why the MSI is failing? Has anyone else encountered this problem?



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  • 0 in reply to JimHuffman

    Jim, try a Google on

    site:community.sophos.com/kb uninstall endpoint win 10

    And, if one of those two articles doesn't help you, try one on:

    site:community.sophos.com/products/unified-threat-management/f uninstall endpoint win 10

    Please let us know what worked for you.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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