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Uninstalling Endpoint Protection fails with "The MSI Terminated Unexpectedly".

I am in the trial period for Sophos Cloud Endpoint. I am trying to uninstall the client from a Windows 10 machine and the uninstallation fails with the following message:

"Uninstallation failed. The MSI terminated Unexpectedly"

Are there any logs that could help me determine why the MSI is failing? Has anyone else encountered this problem?

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0 G33k over 6 years ago

Is this the one that you see?
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0 G33k over 6 years ago

Is this the one that you see?
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0 JimHuffman over 6 years ago in reply to G33k

I too am running into this. Was this ever resolved?
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0 jak over 6 years ago in reply to JimHuffman

The logs will go to %temp% as you are performing the uninstall.

You will need to check them.

Regards,

Jak
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0 BAlfson over 6 years ago in reply to JimHuffman

Jim, try a Google on

site:community.sophos.com/kb uninstall endpoint win 10

And, if one of those two articles doesn't help you, try one on:

site:community.sophos.com/products/unified-threat-management/f uninstall endpoint win 10

Please let us know what worked for you.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Mirza Raheem Ullah Baig over 6 years ago in reply to G33k

Hi G33k,

1) First Turn off temper protection.

2) Restart your machine.

3) After restarting Goto services.msc and stop all sophos services.

4) Goto control panel and uninstall Sophos Endpoint Agent.

I tried this and successfully uninstall Sophos from my machine.
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