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Endpoint protection not working since a long time

apijnappels

Since a long time Endpoint protection on my Sophos Home (currently 9.355, but problem exists already for several months) doesn't work as expected.

PC's that are already configured seem to keep working and get updates, but downloading the new client and then installing it to a new PC will not work; the new PC doesn't get updates and also doesn't get registered in Endpoint protection.

Also in endpoint protection I constantly see the message Liveconnect is disabled. I have tried all sort of things and even tried to completely turn it off and back on. When I do this using "Keep all data". I can switch it off and back on, but everything seems to stay the same. When I choose "Delete all data" it will almost everytime do nothing at all (no screen updates, no error messages) and doesn't even turn off. Sometimes when I use this option I get the following failure:

Socket failed, error connecting to Live Connect broker. After this error message, endpoint protection is still ON and unfortunately not working as expected.

Anyone have a clue in to how to get this back working again? It will be no problem to loose the current data since it's only a couple of installed endpoints that I quickly reinstall.



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  • 0 in reply to sachingurung

    Hi Sachin Gurung,

    I'm afraid I can't find what your explaining. I'm not on XG but on UTM 9.355-1. I can login to Shell but from there I cannot find the path mentioned.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0 in reply to apijnappels

    Hi,

    I corrected the post, I misplaced it into a wrong forum. My bad, thanks for notifying me.

    Cheers

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hi Sachin,

    Maybe the following lines from my Live log can help you finding the problem:

    Live Log: Endpoint Protection
    Filter:
    		Autoscroll
    Reload
    2016:05:12-15:23:58 utm epsecd[6230]: "
    2016:05:12-15:25:08 utm epsecd[6230]: |=========================================================================
    2016:05:12-15:25:08 utm epsecd[6230]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://c98d2e44-f19e-3e6d-bb69-ab9d964ad007-wdx-f19e.broker.sophos.com//c98d2e44-f19e-3e6d-bb69-ab9d964ad007/] failed with return code 28: Timeout was reached SSL connection timeout
    2016:05:12-15:25:08 utm epsecd[6230]: "
    2016:05:12-15:26:18 utm epsecd[6230]: |=========================================================================
    2016:05:12-15:26:18 utm epsecd[6230]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://c98d2e44-f19e-3e6d-bb69-ab9d964ad007-wdx-f19e.broker.sophos.com//c98d2e44-f19e-3e6d-bb69-ab9d964ad007/] failed with return code 28: Timeout was reached SSL connection timeout
    2016:05:12-15:26:18 utm epsecd[6230]: "
    2016:05:12-15:27:18 utm epsecd[6230]: |=========================================================================
    2016:05:12-15:27:18 utm epsecd[6230]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://c98d2e44-f19e-3e6d-bb69-ab9d964ad007-wdx-f19e.broker.sophos.com//c98d2e44-f19e-3e6d-bb69-ab9d964ad007/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to c98d2e44-f19e-3e6d-bb69-ab9d964ad007-wdx-f19e.broker.sophos.com:443
    2016:05:12-15:27:18 utm epsecd[6230]: "
    2016:05:12-15:28:19 utm epsecd[6230]: |=========================================================================
    2016:05:12-15:28:19 utm epsecd[6230]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://c98d2e44-f19e-3e6d-bb69-ab9d964ad007-wdx-f19e.broker.sophos.com//c98d2e44-f19e-3e6d-bb69-ab9d964ad007/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to c98d2e44-f19e-3e6d-bb69-ab9d964ad007-wdx-f19e.broker.sophos.com:443
    2016:05:12-15:28:19 utm epsecd[6230]: "
    2016:05:12-15:28:22 utm epsecd[19813]: >=========================================================================
    2016:05:12-15:28:22 utm epsecd[19813]: E id="4286" severity="crit" sys="System" sub="epsecd" name="Unknown report data received from Sophos LiveConnect" data="$VAR1 = {
    2016:05:12-15:28:22 utm epsecd[19813]: 'operation' => 'Unauthorized'
    2016:05:12-15:28:22 utm epsecd[19813]: };"
    2016:05:12-15:28:22 utm epsecd[19813]:
    2016:05:12-15:28:22 utm epsecd[19813]: 1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 2. Epsec::Logic::Client::_receive_reports:447() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 3. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 4. Epsec::Logic::Client::_start:288() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 5. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 6. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 7. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 8. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 9. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 10. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 11. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 12. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 13. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 14. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 15. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 16. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 17. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 18. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 19. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 20. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 21. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 22. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 23. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 24. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 25. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 26. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 27. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 28. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 29. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 30. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 31. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 32. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 33. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 34. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 35. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 36. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 37. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 38. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 39. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 40. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 41. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 42. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 43. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 44. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 45. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 46. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 47. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 48. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 49. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 50. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 51. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 52. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 53. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 54. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 55. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 56. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 57. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 58. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 59. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 60. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 61. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 62. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 63. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 64. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 65. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 66. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 67. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 68. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 69. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 70. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 71. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 72. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 73. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 74. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 75. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 76. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 77. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 78. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 79. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 80. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 81. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 82. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 83. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 84. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 85. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 86. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 87. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 88. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 89. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 90. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 91. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 92. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 93. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 94. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 95. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 96. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 97. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 98. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 99. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 100. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 101. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 102. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 103. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 104. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 105. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 106. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 107. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 108. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 109. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 110. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 111. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 112. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 113. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 114. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 115. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 116. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 117. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 118. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 119. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 120. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 121. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 122. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 123. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 124. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 125. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 126. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 127. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 128. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 129. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 130. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 131. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 132. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 133. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 134. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 135. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 136. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 137. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 138. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 139. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 140. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 141. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 142. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 143. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 144. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 145. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 146. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 147. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 148. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 149. Epsec::Logic::Client::_receive_reports:442() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 150. Epsec::Logic::Client::_request:1261() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 151. Epsec::Logic::Client::_start:289() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 152. Epsec::Logic::Client::on_load:43() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 153. (eval):53() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 154. Epsec::Logic::Base::run:52() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
    2016:05:12-15:28:22 utm epsecd[19813]: 155. main::top-level:63() client.pl
    2016:05:12-15:28:22 utm epsecd[19813]: <=========================================================================
    2016:05:12-15:28:22 utm epsecd[19813]: W id="4202" severity="warn" sys="System" sub="epsecd" name="Quit recieved from Sophos LiveConnect"
    2016:05:12-15:28:22 utm epsecd[19813]: I id="4223" severity="info" sys="System" sub="epsecd" name="Closing socket to Sophos LiveConnect"
    2016:05:12-15:28:22 utm epsecd[19813]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 300 seconds"

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0 in reply to apijnappels

    Hi,

    This was a reported BUG with ID- NUTM-3931. The issue was related with our servers which was rectified, can you verify if the issue is resolved?

    If you are still facing the issue then provide us sometime so that we can re-open the case#.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hi Sachin,

    Problem for me has not been resolved, at this moment stil saying Liveconnect is disabled. Attached are the data from my webadmin

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0 in reply to apijnappels

    I seem to have resolved my problem by going to:

    Management -> System settings -> Reset configuration or passwords -> Reset UTM ID now

    This completely erased my non-functioning Endpoint protection (which listed my computers last seen online for about a year ago, but installations kept updating)

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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