Hello,
I'm running UTM 9.355-1, home version. I'm trying to install the Endpoint Antivirus that comes with it the home license on a Windows 7 64 Bit system, which is fully updated.
Every time I try to install it, it thinks there is another AV installed somewhere.
I have checked and tripled check, there is nothing.
I've checked the add remove programs, even the program folders on the c drive manually. I've tried installing in Safemode, I even checked the system with combo fix and malwarebytes and it came up clean.
Here is the Log which unfortunately doesn't tell me much, just says a 3rd party program is installed. Any Ideas or suggestions would be helpful. Thank you
3/5/2016,1:02:45 PM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
3/5/2016,1:02:45 PM,Information,Setup version 3.1.3.279,
3/5/2016,1:02:45 PM,Information,Command line: c:\users\carrie\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs1-643d.broker.sophos.com -token *****************,
3/5/2016,1:02:45 PM,Information,Process security set successfully,
3/5/2016,1:02:45 PM,Information,Setup program was run from C:\Users\carrie\AppData\Local\Temp\sophos_bootstrap,
3/5/2016,1:02:45 PM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
3/5/2016,1:02:45 PM,Information,Starting wizard to collect information from user...,
3/5/2016,1:02:49 PM,Information,Starting the install sequence.,
3/5/2016,1:02:49 PM,Information,Checking for internet connectivity...,
3/5/2016,1:02:52 PM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
3/5/2016,1:02:52 PM,Information,Checking for internet connectivity...,
3/5/2016,1:02:56 PM,Success,Successfully connected to the URL mcs1-643d.broker.sophos.com/.../ep.,
3/5/2016,1:02:56 PM,Information,Checking for local third-party software...,
3/5/2016,1:02:56 PM,Information,Done.,
3/5/2016,1:02:56 PM,Information,Searching for third-party security software.,
3/5/2016,1:03:29 PM,Information,Return Code 16 from third-party security software removal tool.,
3/5/2016,1:03:29 PM,ERROR,A problem was encountered when running the third-party software removal tool. Details: Cancelled installation because existing third-party security software could not be uninstalled.,
3/5/2016,1:03:32 PM,Information,Sending EBS feedback to Sophos...,
3/5/2016,1:03:32 PM,Information,Sending data back to Sophos...,
3/5/2016,1:03:35 PM,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
3/5/2016,1:03:35 PM,Information,------------------ Installation program finishing with code 118 ------------------,
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