This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

UTM 9.213-4 - Sophos LiveConnect for EndPoint - no computers are showing online

I am using UTM 9.213-4 on an SG210 and have deployed the Sophos EndPoint Protection client on my devices - however, about 12 days ago, the clients stopped showing as "online" in the UTM WebAdmin control panel. If I open the live log, I can see that it appears that my UTM is failing to connect with Sophos:

2016:01:05-11:13:01 sophos epsecd[5965]: |=========================================================================
2016:01:05-11:13:01 sophos epsecd[5965]: W main::_log:432() => severity="warn" sys="System" sub="eplog" name="Listing [https://689932ef-025c-305a-b799-fda65d57d723-wdx-025c.broker.sophos.com//689932ef-025c-305a-b799-fda65d57d723/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to 689932ef-025c-305a-b799-fda65d57d723-wdx-025c.broker.sophos.com:443
2016:01:05-11:13:01 sophos epsecd[5965]: "
2016:01:05-11:14:11 sophos epsecd[5965]: |=========================================================================
2016:01:05-11:14:11 sophos epsecd[5965]: W main::_log:432() => severity="warn" sys="System" sub="eplog" name="Listing [https://689932ef-025c-305a-b799-fda65d57d723-wdx-025c.broker.sophos.com//689932ef-025c-305a-b799-fda65d57d723/] failed with return code 28: Timeout was reached SSL connection timeout
2016:01:05-11:14:11 sophos epsecd[5965]: "
 
Does anyone have any ideas how to remedy this? I know there are two further 9.2 updates to install (but live connect has been working well up until 12 days ago), and I have not tried a reboot yet.
thanks for any inspiration!
 


This thread was automatically locked due to age.
Parents
  • Hi,

    I am experiencing exactly the same issue on "UTM 9 Home" with UTM 9.352-6. It worked fine until last update. If I deactivate Webfilter Exception for SEP and toggle back to active it works for a very short period of time. Then again: "failed with return code 35: SSL connect error Unknown SSL protocol error in connection".

    Any ideas?

    BR,
    Markus
Reply
  • Hi,

    I am experiencing exactly the same issue on "UTM 9 Home" with UTM 9.352-6. It worked fine until last update. If I deactivate Webfilter Exception for SEP and toggle back to active it works for a very short period of time. Then again: "failed with return code 35: SSL connect error Unknown SSL protocol error in connection".

    Any ideas?

    BR,
    Markus
Children
No Data