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UTM 9.213-4 - Sophos LiveConnect for EndPoint - no computers are showing online

I am using UTM 9.213-4 on an SG210 and have deployed the Sophos EndPoint Protection client on my devices - however, about 12 days ago, the clients stopped showing as "online" in the UTM WebAdmin control panel. If I open the live log, I can see that it appears that my UTM is failing to connect with Sophos:

2016:01:05-11:13:01 sophos epsecd[5965]: |=========================================================================
2016:01:05-11:13:01 sophos epsecd[5965]: W main::_log:432() => severity="warn" sys="System" sub="eplog" name="Listing [https://689932ef-025c-305a-b799-fda65d57d723-wdx-025c.broker.sophos.com//689932ef-025c-305a-b799-fda65d57d723/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to 689932ef-025c-305a-b799-fda65d57d723-wdx-025c.broker.sophos.com:443
2016:01:05-11:13:01 sophos epsecd[5965]: "
2016:01:05-11:14:11 sophos epsecd[5965]: |=========================================================================
2016:01:05-11:14:11 sophos epsecd[5965]: W main::_log:432() => severity="warn" sys="System" sub="eplog" name="Listing [https://689932ef-025c-305a-b799-fda65d57d723-wdx-025c.broker.sophos.com//689932ef-025c-305a-b799-fda65d57d723/] failed with return code 28: Timeout was reached SSL connection timeout
2016:01:05-11:14:11 sophos epsecd[5965]: "
 
Does anyone have any ideas how to remedy this? I know there are two further 9.2 updates to install (but live connect has been working well up until 12 days ago), and I have not tried a reboot yet.
thanks for any inspiration!
 


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  • Hi,

    I'm having the same issue on a ASG220 with UTM 9.352-6. I've tried rebooting and updating to the latest firmware. Existing devices are not online while new devices are not being listed at all. Everything worked fine up until 14 days ago. Turning the Webfilter off didn't help also.

    Log:

    2016:01:07-09:33:26 astaro epsecd[10285]: "
    2016:01:07-09:34:26 astaro epsecd[10285]: |=========================================================================
    2016:01:07-09:34:26 astaro epsecd[10285]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://5eb28be4-09cd-33c5-8fcb-a8de95eb4ccb-wdx-09cd.broker.sophos.com//5eb28be4-09cd-33c5-8fcb-a8de95eb4ccb/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to 5eb28be4-09cd-33c5-8fcb-a8de95eb4ccb-wdx-09cd.broker.sophos.com:443
    2016:01:07-09:34:26 astaro epsecd[10285]: "
     
    Maybe someone has a clue as to how to resolve this. Thanks!
Reply
  • Hi,

    I'm having the same issue on a ASG220 with UTM 9.352-6. I've tried rebooting and updating to the latest firmware. Existing devices are not online while new devices are not being listed at all. Everything worked fine up until 14 days ago. Turning the Webfilter off didn't help also.

    Log:

    2016:01:07-09:33:26 astaro epsecd[10285]: "
    2016:01:07-09:34:26 astaro epsecd[10285]: |=========================================================================
    2016:01:07-09:34:26 astaro epsecd[10285]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://5eb28be4-09cd-33c5-8fcb-a8de95eb4ccb-wdx-09cd.broker.sophos.com//5eb28be4-09cd-33c5-8fcb-a8de95eb4ccb/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to 5eb28be4-09cd-33c5-8fcb-a8de95eb4ccb-wdx-09cd.broker.sophos.com:443
    2016:01:07-09:34:26 astaro epsecd[10285]: "
     
    Maybe someone has a clue as to how to resolve this. Thanks!
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