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Unable to download endpoint package from link in webadmin

apijnappels
The link shown in Endpoint protection - computer management - deploy agent doesn't work and no download happens.
Same when I replace the word slim with full.

The error shown (on a computer with endpoint already installed) (see attached picture).

Is this a temporary issue on Sophos' side?
On another UTM I manage the link is working, this one is pointing to another server however.


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  • 0
    It's been a week now and still I cannot do anything anymore with endpoint protection on this installation.

    I can disable and enable the feature without deleting data, but it doesn't get any better. Disabling will work through webadmin, but enabling can only be managed using CC (epp -> status -> epp$ -> =1) because when I do it from webadmin I always get errors.

    Of course this has to happen on my home license where both of the corporate installs work fine, so I cannot contact support.

    Anyone know how I can disable and delete all data from endpoint protection since it seems there must be something wrong with this particular liveconnect server....

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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  • 0
    It's been a week now and still I cannot do anything anymore with endpoint protection on this installation.

    I can disable and enable the feature without deleting data, but it doesn't get any better. Disabling will work through webadmin, but enabling can only be managed using CC (epp -> status -> epp$ -> =1) because when I do it from webadmin I always get errors.

    Of course this has to happen on my home license where both of the corporate installs work fine, so I cannot contact support.

    Anyone know how I can disable and delete all data from endpoint protection since it seems there must be something wrong with this particular liveconnect server....

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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