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Sophos LiveConnect is disabled

Heli0s
Is anyone else having issues connecting to LiveConnect? My Endpoint Protection says "Sophos LiveConnect is disabled" and I can see that the client didn't receive any policies and is not even shown in the computer management.

This is what the error log is showing:


2015:03:22-16:18:57 cerberus epsecd[11919]: I id="4201" severity="info" sys="System" sub="epsecd" name="Epsecd starting"
2015:03:22-16:19:29 cerberus epsecd[11919]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout starting SSL session."
2015:03:22-16:19:29 cerberus epsecd[11919]: >=========================================================================
2015:03:22-16:19:29 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:19:29 cerberus epsecd[11919]: 
2015:03:22-16:19:29 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:19:29 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:39:18 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:39:18 cerberus epsecd[11919]: 
2015:03:22-16:39:18 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:39:18 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:44:52 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:44:52 cerberus epsecd[11919]: 
2015:03:22-16:44:52 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:44:52 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:49:32 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:49:32 cerberus epsecd[11919]: 
2015:03:22-16:49:32 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:49:32 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:53:49 cerberus epsecd[11919]: E id="4280" severity="crit" sys="System" sub="epsecd" name="Error creating SSL connection" ssl_errstr="SSL connect attempt failed with unknown error" syscall_error="Connection reset by peer"
2015:03:22-16:53:49 cerberus epsecd[11919]: 
2015:03:22-16:53:49 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  2. Epsec::Logic::Client::_connect_SSL:190() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  3. Epsec::Logic::Client::_start:275() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  4. Epsec::Logic::Client:[:$]n_load:43() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  5. (eval):53() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  6. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  7. main::top-level:63() client.pl
2015:03:22-16:53:49 cerberus epsecd[11919]: |=========================================================================
2015:03:22-16:53:49 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Unknown error at /Epsec/Logic/Client.pm line 198." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:53:49 cerberus epsecd[11919]: 
2015:03:22-16:53:49 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:53:49 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:56:35 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:56:35 cerberus epsecd[11919]: 
2015:03:22-16:56:35 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:56:35 cerberus epsecd[11919]: 


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  • 0
    Mine is back up. Hope it stays that way *knocks on wood*
  • 0 in reply to markus@goebbels.de
    I have the same issue. 
    Socket error when connecting to Sophos live server.

    GUI says: "Socket failed, timeout SSL error: SSL connect attempt failed with unknown error"
  • 0 in reply to Dr. ECKEROTH
    I have the same issue. 
    Socket error when connecting to Sophos live server.

    GUI says: "Socket failed, timeout SSL error: SSL connect attempt failed with unknown error"


    Looks like it just comes and goes. Hope that this is a temporary issue.
  • 0 in reply to Heli0s
    I've been experiencing the same problem since updating to 9.309-3. The connection to LiveConnect has been intermittent all week long.  Hopefully Sophos will resolve this soon.
  • 0
    Same problem here on my home setup 9.309. However I have the same version on 2 other UTM's (also both 9.309 and they appear to be working at this time).
    Web filtering doesn't seem to filter like it should either.....

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0
    9.310-11...

    Looking in my UTM this afternoon, "Sophos LiveConnect is disabled".

    Seriously?

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • 0 in reply to Amodin
    not an issue here.. just connected as it should
    Didn't test config updates on the endpoint though
  • 0
    Any word from Sophos on this?

    Just started using Endpoint Protection on my UTM (9.3 Home) and it sporadically shows LiveConnect as Disabled

    It does seem to come back after a while and clients update
  • 0
    I've read somewhere the UTM is assigned a single server on Sophos' side.
    Being disconnected means this assigned server went down for any reason

    Strange construction if you ask me. normally a cluster would be assigned, so when a server goes down another takes over.. right??
  • 0
    I have currently the same issue. Sophos LiveConnect is disabled!
    The Live Log says:
    2015:06:29-12:00:16 ***: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2015:06:29-12:00:16 ***: 2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
    2015:06:29-12:00:16 ***: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2015:06:29-12:00:16 ***: 4. main::top-level:63() client.pl
    2015:06:29-12:00:16 ***: =========================================================================
    2015:06:29-12:03:48 ***: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
    2015:06:29-12:03:48 ***:
    2015:06:29-12:03:48 ***: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2015:06:29-12:03:48 ***: 2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
    2015:06:29-12:03:48 ***: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2015:06:29-12:03:48 ***: 4. main::top-level:63() client.pl
    2015:06:29-12:03:48 ***: =========================================================================
    2015:06:29-12:08:28 ***: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
    2015:06:29-12:08:28 ***:
    2015:06:29-12:08:28 ***: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2015:06:29-12:08:28 ***: 2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
    2015:06:29-12:08:28 ***: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2015:06:29-12:08:28 ***: 4. main::top-level:63() client.pl
    2015:06:29-12:08:28 ***: 
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