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Sophos LiveConnect is disabled

Heli0s
Is anyone else having issues connecting to LiveConnect? My Endpoint Protection says "Sophos LiveConnect is disabled" and I can see that the client didn't receive any policies and is not even shown in the computer management.

This is what the error log is showing:


2015:03:22-16:18:57 cerberus epsecd[11919]: I id="4201" severity="info" sys="System" sub="epsecd" name="Epsecd starting"
2015:03:22-16:19:29 cerberus epsecd[11919]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout starting SSL session."
2015:03:22-16:19:29 cerberus epsecd[11919]: >=========================================================================
2015:03:22-16:19:29 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:19:29 cerberus epsecd[11919]: 
2015:03:22-16:19:29 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:19:29 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:19:29 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:39:18 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:39:18 cerberus epsecd[11919]: 
2015:03:22-16:39:18 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:39:18 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:39:18 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:44:52 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:44:52 cerberus epsecd[11919]: 
2015:03:22-16:44:52 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:44:52 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:44:52 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:49:32 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:49:32 cerberus epsecd[11919]: 
2015:03:22-16:49:32 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:49:32 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:49:32 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:53:49 cerberus epsecd[11919]: E id="4280" severity="crit" sys="System" sub="epsecd" name="Error creating SSL connection" ssl_errstr="SSL connect attempt failed with unknown error" syscall_error="Connection reset by peer"
2015:03:22-16:53:49 cerberus epsecd[11919]: 
2015:03:22-16:53:49 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  2. Epsec::Logic::Client::_connect_SSL:190() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  3. Epsec::Logic::Client::_start:275() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  4. Epsec::Logic::Client:[:$]n_load:43() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  5. (eval):53() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  6. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  7. main::top-level:63() client.pl
2015:03:22-16:53:49 cerberus epsecd[11919]: |=========================================================================
2015:03:22-16:53:49 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Unknown error at /Epsec/Logic/Client.pm line 198." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:53:49 cerberus epsecd[11919]: 
2015:03:22-16:53:49 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:53:49 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:53:49 cerberus epsecd[11919]: =========================================================================
2015:03:22-16:56:35 cerberus epsecd[11919]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:03:22-16:56:35 cerberus epsecd[11919]: 
2015:03:22-16:56:35 cerberus epsecd[11919]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:03:22-16:56:35 cerberus epsecd[11919]:  4. main::top-level:63() client.pl
2015:03:22-16:56:35 cerberus epsecd[11919]: 


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  • 0
    Looks like it's back now. I guess it was just a hiccup.
  • 0
    I'm getting the same error:

    2015:03:23-14:05:20 DVicSophosUTM01-1 epsecd[20189]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect" 

    2015:03:23-14:05:20 DVicSophosUTM01-1 epsecd[20189]: 

    2015:03:23-14:05:20 DVicSophosUTM01-1 epsecd[20189]: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm 

    2015:03:23-14:05:20 DVicSophosUTM01-1 epsecd[20189]: 2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm 

    2015:03:23-14:05:20 DVicSophosUTM01-1 epsecd[20189]: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm 

    2015:03:23-14:05:20 DVicSophosUTM01-1 epsecd[20189]: 4. main::top-level:63() client.pl 

    2015:03:23-14:05:20 DVicSophosUTM01-1 epsecd[20189]:  severity="info" sys="System" sub="eplog" name="curl_base_url: https://3f6b6d6a-d8bb-36c1-9ddf-b17d206d5d20-wdx-d8bb.broker.sophos.com//3f6b6d6a-d8bb-36c1-9ddf-b17d206d5d20/" 


    Does anyone know whats going on >
  • 0
    Had exactly the same issue. might be a server-side issue at sophos.
  • 0
    Same here @ 9.309-3

    2015:03:24-00:07:47 portal epsecd[5407]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 180 seconds"
    2015:03:24-00:09:24 portal epsecd[5407]: I id="420X" severity="info" sys="System" sub="epsecd" name="Epsecd stoping"
    2015:03:24-00:09:24 portal epsecd[5407]: I id="4231" severity="info" sys="System" sub="epsecd" name="Syncing SWC with web control global status "
    2015:03:24-00:09:24 portal epsecd[5407]: I id="4234" severity="info" sys="System" sub="epsecd" name="Disabled Sophos Web Control sub-feature"
    2015:03:24-01:38:26 portal epsecd[7253]: I id="4201" severity="info" sys="System" sub="epsecd" name="Epsecd starting"
    2015:03:24-01:38:59 portal epsecd[7253]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout creating socket. timeout"
    2015:03:24-01:38:59 portal epsecd[7253]: >=========================================================================
    2015:03:24-01:38:59 portal epsecd[7253]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
  • 0 in reply to thomas.s
    My test-UTM that's still on an older version(9.3, missing 5 updates. can't recall version) does not have this issue. it's connected steady to liveconnect.
  • 0 in reply to FrankBarmentlo
    Looks like having connection issues again... I have the exception in the Web Filtering Options for Sophos LiveConnect. But it's saying that it can't connect.
  • 0
    Its always something or the other !!!!! Sophos just cant keep it together (sic)

    I've run out of excuses covering up Sophos now. I will no longer be recommending the Sophos UTM anymore as its more harmful to productivity than the bloody malware itself.

    I've had to change from SEC/UTM integrated web protection model to SEC only because of this crap now.
  • 0
    I have had this issue since I updated our UTM to firmware version 9.30-3
  • 0
    Hello @ all

    i have the same issue. I will waiting till tomorrow. If the error still exists i call sophos for assistance.
  • 0 in reply to markus@goebbels.de
    Mine appears to work.. for now [;)] Clients update their profiles properly again.
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