Sophos Enpoint Protection UTM Edition isn't updating any more

Hi all,

I found this thread with a workaround: https://community.sophos.com/products/unified-threat-management/f/endpoint-protection-antivirus-and-device-control/103716/could-not-contact-server

I tried the following on one of my affected endpoints:

1. Copy the warehouse folder from a working endpoint (the warehouse folder is found at C:\ProgramData\Sophos\AutoUpdate\data).
2. Paste the folder into the same location on one of the affected endpoints.
3. Force an update/run the install.
4. Check to see if the affected endpoint has now updated successfully.

On this machine the workaround helped. I have to try it on the other machines, too. And I want to wait until there's a new update and the agent is getting this update before I set this threat to solved.

Hi all,

I found this thread with a workaround: https://community.sophos.com/products/unified-threat-management/f/endpoint-protection-antivirus-and-device-control/103716/could-not-contact-server

I tried the following on one of my affected endpoints:

1. Copy the warehouse folder from a working endpoint (the warehouse folder is found at C:\ProgramData\Sophos\AutoUpdate\data).
2. Paste the folder into the same location on one of the affected endpoints.
3. Force an update/run the install.
4. Check to see if the affected endpoint has now updated successfully.

On this machine the workaround helped. I have to try it on the other machines, too. And I want to wait until there's a new update and the agent is getting this update before I set this threat to solved.