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Could not contact server

VladimirChalnik

 Hello all

does have any problem with install endpoint agent ?

i have tested on UTM 9.411-3 - 9.509-3

after install, i see (pic1)

with the Internet all good (I tried on several computers)

 

right click, update now, i see next pic

who ever faced such a problem?
are there any solutions?



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  • 0

    Hi Vladimir,

    Do you have another firewall in front of the UTM that might be blocking the request or the response?

    Look in 'Configure updating' to find the FQDN of the update server being blocked.  I know that d3.sophosupd.com is working now, but if you see another, you might wait a few days to see if your update server has been having problems.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    thanks for your answer.

    No, maybe only basic router...

    But link http://d3.sophosupd.com/index.html is work

    Sophos d3 Site - hosted on Akamai

    Connection Successful

     

  • 0

    I too am getting this same issue,

     

    I have just installed 2 new clients and downloaded the latest client installer from our UTM and this is not working any more.

     

    Time: 2/07/2018 7:11:10
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:10
    Message: Downloading phase completed
    Module: Update
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:10
    Message: ERROR: Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:08
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 11568
    Thread ID: 11668

     

  • +1 in reply to StealthyM

    Just found this from another thread

     

    There is, however, a valid workaround:

    1. Copy the Warehouse folder from a working endpoint (the warehouse folder is found at C:\ProgramData\Sophos\AutoUpdate\data).
    2. Paste the folder into the same location on one of the affected endpoints.
    3. Force an update/run the install.
    4. Check to see if the affected endpoint has now updated successfully.

  • 0 in reply to StealthyM

    Sorry, but if i not have working endpoint ?

    besides, why it is necessary to resort to such manipulations..))
    Why does not it just work?

  • 0 in reply to VladimirChalnik

    Agreed, why isn't Sophos fixing this, this apparently has been going on for months. Read some of the other threads here, last top 3 which is how I found the fix above.

  • 0 in reply to StealthyM

    For my history of using UTM, the problem with the endpoints was already there and I ran into it several years ago, for a very long time I solved the problem.
    It looks like this weak spot...

     

    But I want to express my gratitude to those people who helped me solve problems!

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