UTM 9 up2date stuck on version 9.352-6 and pattern 94753

Question

My software based Home UTM 9 is stuck on version 9.352-6 and pattern 94753. The dashboard says I have "3 Update(s) available for download". But when I go to the Up2Date page it says: "Current firmware version: 9.352-6" - "Your firmware is up to date." and "Current pattern version: 94753" - "Your patterns are up to date." 
 I tried to download and install manually the "u2d-sys-9.353004-354004.tgz.gpg" file from ftp.astaro.com/.../ but... after installation and reboot its still says I have v9.352-6 and pattern 94753 and that I have "I have "3 Update(s) available for download". 
 So I am wondering if there is a trick to getting up2date (or manual installations) to work again. They have always worked fine in the past on this box and I have been using UTM 9 for several years without issue. 
 Any help or suggestions would be great!!

fortress4 · Accepted Answer

UPDATE - (with success to boot!!) 
 So after months of struggling with this issue (and being 7 updates behind)... my UTM 9 is finally UP2DATE and CURRENT! 
 
 -- So I was preparing for the big re-install. UTM Config backed up. Check. Printable Config downloaded (300 pages as PDF). Check, All 3 available install package .iso files downloaded from Sophos. Check. All the update2date packages I needed downloaded (40+/-) (just in case I had to rebuild from the lowest .iso full install version to match the the version of my config backup file.) from ftp://ftp.astaro.com/pub/ . Check. Backup router in place so I still had internet access. Check. 
 So as an experiment since i was blowing away my current install anyway... I decided to try gParted to increase the size of the ROOT partition (FYI. Acronis Disk Director 12 wouldn't even touch it.) 
 gParted ROCKS! Using gParted I was able to decrease the size of my LOGS partition which was barely even 1% full by 15 GB and then use that unallocated space to increase the size of my ROOT partition (which was almost completely full.) Also, I did not touch any other partitions... especially the DB partition!! 
 NOTE: I was not able to do all the steps in gParted at one time. That failed. But when I tried again doing each step ( resize-move-resize ) as a separate operation it worked like a charm!!. 
 When I plugged the drive back into my UTM box to start it up I was sort of expecting to get the FATAL ERROR something like Drive Corrupt or something similar.... 
 But it my UTM 9 booted fine!!! I was back in the UTM WebAdmin before I new it. And it showed my ROOT as only 23+/-% full. 
 
 So from there I clicked the "Check for Updates" Button.... and after a few minutes the list of available downloads populated. 
 Once again... I could not just jump to the latest version but I had to click each install package one by one... and wait for it to install and reboot. (..kind of painfull.) 
 But after each reboot my available updates list would get shorter... and my current version would increase. 
 Watching the update2date live logs during the installs... there were a couple failed installs along the way. But by the end I was able to get all 7 install packages installed and my current version .... is actually CURRENT!! 
 ... I still have some available time today. So I am going to keep an eye on things and I am still ready for a complete reinstall if need. But at least my BACKUP config file now matches the latest full install .iso 
 
 Also... 
 A BIG THANKS TO BOB (BAlfson) FOR SO MUCH HELP FROM THE BEGINNING OF THIS (PAINFUL) LEARNING EXPERIENCE!!

vilic · Answer

1. Enable UTM SSH access in Management -> System Settings -> Shell Access. Define login user and root passwords and put "Internal (Network)" object in Allowed Networks box.
2. Connect to UTM LAN IP address using PUTTY tool. First login as loginuser, and then type su command and provide root password.
3. Navigate to /var/up2date/sys folder and check it's content with ls command. Remove everything in it with rm * command.
4. Run auisys.plx command to force up2date.

Steve Sumner · Answer

I had 9.358 to 9.404, to 9.405, to 9.406, to 9.407, to 9.408, to 9.409, to 9.411, to 9.412, to 9.413, to 9.414, to 9.501 and to 9.502 files that had been downloaded into the /var/up2date/sys folder, I deleted the 9.41 and 9.50 files with a "rm u2d-sys-9.41*" and a "rm u2d-sys-9.5*" command and then executed "auisys.plx --verbose" and watched it update from 9.358 to 9.411 on-screen, UTM rebooted itself at the end and afterwards showed the current firmware version as 9.411.3 on the Up2Date menu in browser. 
 Then went to the up2date menu option and clicked on the "Check for Up2Date Packages Now", update packages for 9.411 to 9.412, to 9.413, to 9.414, to 9.501 and 9.501 to 9.502 were then downloaded. On the Up2Date menu showed 5 updates available, 9.412-2, 9.413-4, 9.414-2, 9.501-5 and 9.502-4, clicked on "Install" for 9.412-2, showed it working on-screen, completed ok, rebooted, then repeated for the other updates. Switched back to auto-update at the end and await the next update to see if it is now working as it should, without manual intervention.