iDevice

I have (mainly) iPhone 5 (iOS 10.1/10.2) which will not connect to hidden/not hidden ssids again

when returning to the office.  You have to connect to the wifi again (sometimes with entering the

passphrase/psk.

I do not notice this behaviour on iPhone 6.

Hi,

there are some reports about IOS issues with a similar pattern. In many cases, "forgetting" the network seemed to help. http://www.redmondpie.com/how-to-fix-ios-10-wifi-issues-guide/ has a description for this. Can you check whether this addresses your issue?

Kind regards,

Dirk Bolte

Hi Dirk,

the following was tested:

- Reboot Router Or Modem (UTM)

- Hard Reboot Your Device

- Forget & Rejoin WiFi Network

- Reset Network Settings

- Toggle Wi-Fi Assist

- Toggle Location Services For Wi-Fi Networking

- Build new WLAN on UTM

So the only thing I did not do is the clean install of the os.

Kind regards

Maik

Hi,

can you open a support request so that we can have a look at the APs ourselves? We need to check what the beacons are looking like + what the interface configuration is, so that we can do a reproduction in-house.

Next to iPhone5, have you seen it on any other device type? Is there any iPhone5 in your environment that doesn't show this behaviour?

Kind regards,

Dirk Bolte

Hi,

can you open a support request so that we can have a look at the APs ourselves? We need to check what the beacons are looking like + what the interface configuration is, so that we can do a reproduction in-house.

Next to iPhone5, have you seen it on any other device type? Is there any iPhone5 in your environment that doesn't show this behaviour?

Kind regards,

Dirk Bolte