iDevice

I have (mainly) iPhone 5 (iOS 10.1/10.2) which will not connect to hidden/not hidden ssids again

when returning to the office.  You have to connect to the wifi again (sometimes with entering the

passphrase/psk.

I do not notice this behaviour on iPhone 6.

Hi,

there are some reports about IOS issues with a similar pattern. In many cases, "forgetting" the network seemed to help. http://www.redmondpie.com/how-to-fix-ios-10-wifi-issues-guide/ has a description for this. Can you check whether this addresses your issue?

Kind regards,

Dirk Bolte

Hi Dirk,

the following was tested:

- Reboot Router Or Modem (UTM)

- Hard Reboot Your Device

- Forget & Rejoin WiFi Network

- Reset Network Settings

- Toggle Wi-Fi Assist

- Toggle Location Services For Wi-Fi Networking

- Build new WLAN on UTM

So the only thing I did not do is the clean install of the os.

Kind regards

Maik

Hi Dirk,

the following was tested:

- Reboot Router Or Modem (UTM)

- Hard Reboot Your Device

- Forget & Rejoin WiFi Network

- Reset Network Settings

- Toggle Wi-Fi Assist

- Toggle Location Services For Wi-Fi Networking

- Build new WLAN on UTM

So the only thing I did not do is the clean install of the os.

Kind regards

Maik

Hi,

can you open a support request so that we can have a look at the APs ourselves? We need to check what the beacons are looking like + what the interface configuration is, so that we can do a reproduction in-house.

Next to iPhone5, have you seen it on any other device type? Is there any iPhone5 in your environment that doesn't show this behaviour?

Kind regards,

Dirk Bolte