APX320 nicht erreichbar

Hi,

Thank you for reaching out to Sophos Community.

To verify, can you still access the access point?

Also, does it acquire IP via DHCP, and where are you trying to register it? 

You may also check the following KB for troubleshooting.

• Sophos Firewall: Troubleshoot Sophos Access Points

Hello Eric,

Thank you for the quick response.

I'm trying to register the APX in Sophos Central.

I've tried resetting the APX several times, but unfortunately to no avail.

The APX gets an IP address via DHCP.

Is there another way to completely reset the APX?

Regards
Igor

Hello Eric,

Thank you for the quick response.

I'm trying to register the APX in Sophos Central.

I've tried resetting the APX several times, but unfortunately to no avail.

The APX gets an IP address via DHCP.

Is there another way to completely reset the APX?

Regards
Igor

Hi Igor,

You may follow the following steps to reset the factory.

• Reset an AP6 or APX series access point

Also, Have you tried the following KB which might assist you

• Sophos Firewall: Managing APX on Sophos Central with DHCP server on Sophos Firewall
• Sophos Firewall: Troubleshoot Sophos Access Points

You may also contact Sophos Support to have this checked further.

Hi Erick,
I have already done the reset several times.
The reset doesn't work.

I can't reach the APX.

That's the main problem.