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420E incorrectly upgraded to 1.4.1819 and is no longer functioning correctly

GaryW 5 months ago

I don't know why the AP pulled a non GA version of the firmware, but I need the official 1.4.1748 firmware download so I can manually install. Anyone know where this download page would be?

Thanks in advance,

Gary

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0 emmosophos 5 months ago

Hello Gary,

1.4.1819 is the lastest available Firmware and it’s already GA since Jun 3rd, if you are having issues, with the Firmware please open a case and share the Case ID with us.

Sophos Central release for Active Threat Response for AP6 Series access points

"On the Access Points page, the firmware version displayed is now 1.4.1819 for AP6 access points running the MR4 release version 1.4.1748. AP6 access points not running the MR4 release will continue to display the original firmware version."

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 GaryW 4 months ago in reply to emmosophos

Still same issues.. When I login directly to my AP, it does not see this version as GA. I want to know how I can manually refresh the firmware. Maybe downgrade to the prior version and then try to upgrade again. I will PM case id.

Current Firmware Version 1.4.1819

Server Firmware Version 1.4.1748

Status
Up to date
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Current Firmware Version	1.4.1819
Server Firmware Version	1.4.1748
Status	Up to date

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0 GaryW 4 months ago in reply to emmosophos

Still same issues.. When I login directly to my AP, it does not see this version as GA. I want to know how I can manually refresh the firmware. Maybe downgrade to the prior version and then try to upgrade again. I will PM case id.

Current Firmware Version 1.4.1819

Server Firmware Version 1.4.1748

Status
Up to date
Cancel
Vote Up 0 Vote Down

Cancel

Current Firmware Version	1.4.1819
Server Firmware Version	1.4.1748
Status	Up to date

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