No Wireless section in Central

Hello Mario,

Thank you for contacting the Sophos Community.

AP15 isn’t compatible with Sophos Wireless (central); you can only manage them via the Sophos Firewall.

Regards, 

That's not true. AP15 can absolutely be managed in central. More importantly, I'm asking about the ability to manage all wireless in central given I do not have the wireless tab/option under my products list.

This should not have been moved outside of Central given it is an issue with sophos central. Furthermore, please see the attached screenshots proving there is no option to manage any wireless from my sophos central dashboard.

No option under My Products

My friend's Home central dash clearly showing Wireless option under My Products:

And lastly, as you can see AP15 is compatible (after firmware upgrade) with Central wireless:

That's not true. AP15 can absolutely be managed in central. More importantly, I'm asking about the ability to manage all wireless in central given I do not have the wireless tab/option under my products list.

This should not have been moved outside of Central given it is an issue with sophos central. Furthermore, please see the attached screenshots proving there is no option to manage any wireless from my sophos central dashboard.

No option under My Products

My friend's Home central dash clearly showing Wireless option under My Products:

And lastly, as you can see AP15 is compatible (after firmware upgrade) with Central wireless:

Hello,

That is right, now AP15 is supported in Central Wireless.

Do you have any license showing for you under licenses for Central Wireless? Profile Menu > Licensing.

Regards,

(thanks for agreeing)

That's what I don't understand. There is no wireless under licensing so the option isn't available anywhere. Once I verified my account, shouldn't it automatically provide the Wireless license along with all the other trials?

Hello,

If you go to My Products > Free Trials, what options do you see for Central Wireless?

Regards,

No wireless option. And if I go to request a free trial here: https://www.sophos.com/en-us/products/secure-wifi/free-trial I get a notice that I already have a central account for the email and therefore I cannot have a free wireless license.

In addition I tested creating a new account using a different email and upon activation there is no wireless license included nor can I add one from the Free Trials menu...Something has changed or is broken internally here.

Hello Mario,

Thank you for the screenshot; I would need to inquire internally about it. Can you share the Unique Access ID to your Central Account, via a Private Message?

Regards,

PM sent.