I am using the instructions to unbrick my APX120 from this post, but I have run into issues below:
community.sophos.com/.../unbrick-apx120-break-bootdelay-0-recover-apx120
I can't seem to save the environment variables. When I run the "saveenv"
It says:
Saving Environment to NAND... Erasing Nand... Attempt to erase non page aligned data
Hello AaronB ,
Thank you for reaching out to the community, you can not Unbrick APX 120 access point, the only bricked access points you can recover are as following:
Ref: Recover bricked access points using the Sophos Flashing Tool.
I'd suggest log a Create a Technical support case and get the appliance *replaced (RMAed).
*Note: Advance hardware replacement is provided for SD-RED and APX Series Access Points which are managed by XG and XGS Series firewall appliances, if (i) the master firewall appliance is covered by the Enhanced Plus support plan AND (ii) the SD-RED/ APX Series Access Point is not older than 5 years.
REF: Enhanced
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hello AaronB ,
Thank you for reaching out to the community, you can not Unbrick APX 120 access point, the only bricked access points you can recover are as following:
Ref: Recover bricked access points using the Sophos Flashing Tool.
I'd suggest log a Create a Technical support case and get the appliance *replaced (RMAed).
*Note: Advance hardware replacement is provided for SD-RED and APX Series Access Points which are managed by XG and XGS Series firewall appliances, if (i) the master firewall appliance is covered by the Enhanced Plus support plan AND (ii) the SD-RED/ APX Series Access Point is not older than 5 years.
REF: Enhanced
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
