[Sophos AP530] Licence no MSP

Question

Hello,

I have added WIFI terminals for a new customer with the license "Wireless Standard for APX" that is not MSP but the license does not seem to have been consumed. 
 We usually create a Sophos ID account for the user and their Sophos Central account. I added the licence in Licencing settings and ended up adding the terminals in Wireless.

But the licence doesn't seem to have been consumed... Was this not the correct procedure to follow? Does it take a long time to come up?

RaphaelleB · Accepted Answer

Question resolved - The Licence make arround 12h to be sync. Now, it's work ! 
 
 Thanx for your reply.

RaphaelleB · Answer

Hello, 
 
 I answer over your com. 
 The licence make 12 hours to synchronize. 
 
 Regards.

emmosophos · Answer

Hello there, 
 Thank you for contacting the Sophos Community. 
 I would recommend you to check with our Customer Care team, to see if the License was linked correctly to your customer's Sophos Central account. 
 Also make sure you&rsquo;re accessing the account with a Super Admin user. 
 Regards,

[Sophos AP530] Licence no MSP

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