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AP100C not recognized by UTM 9.705

I had one AP100C that has been working fine for years. A week ago, the UTM couldn't connect to the AP100C, and reported it as INACTIVE. I moved it to my desk, so that I can check and play with it. Nothing works: the status light goes green, then black out, then slowly blink for a short time period, and then it turns orange (or red), and then it's 5 fast green blinks and one red; and after a while, it will reboot (I guess, cause it goes back to the first stady green, and so on).

I contacted Sophos support, they were online with me for more than an hour, and finally decide to send me replacement unit.

However, when I get the replacement today, and connect it (on my desk with switch and PoE injector), it's exactly the same as the old one. And when I bring out the old one, it can actually connect successfully three times this afternoon; while the new one was never able to be recognized by the UTM.

I can't believe that the new replacement was faulty: there must be something wrong, some where else.

Anyone has an idea what the status pattern means? What else I can try?


Thank you!



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  • Hello Walter,

    Thank you for contacting the Sophos Community!

    Sorry for the late reply! This seems that was published in the incorrect group. This should have been under the UTM Group.

    Anyway, let me know if you are still facing the issue with the AP100C

    If you opened any case with Support to get investigated also let me know.

    Regards,


     
    Emmanuel (EmmoSophos)
    Community Support Engineer | Sophos Technical Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
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