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Save Hostname button in quickstart not working

Save Hostname button not working when registering accesspoint or when going through the quick start setup. Quick start setup does not function at all because of this issue. Button circled in photo does not work and thus I cannot advance in the wizard. I have tried leaving the default AP name and also tried various other names with no luck.

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0 FloSupport over 5 years ago

Hi Steve Dugger

Thanks for reaching out and my apologies to hear about this issue.

What's the LED status on your AP during this registration process?

Regards,

Florentino
Director, Global Community & Digital Support
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0 Steve Dugger over 5 years ago in reply to FloSupport

The AP status goes from solid green to blinking green to solid green. The Access Point its self does get registered but the Save Hostname button is broken. Its broken both when manually registering an Access Point or when trying to go through the quick start setup.
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0 Steve Dugger over 5 years ago in reply to FloSupport

The AP status goes from solid green to blinking green to solid green. The Access Point its self does get registered but the Save Hostname button is broken. Its broken both when manually registering an Access Point or when trying to go through the quick start setup.
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0 FloSupport over 5 years ago in reply to Steve Dugger

Just for troubleshooting purposes, have you tried a different web browser? Or disabling any browser plugins?

If the issue still persists, would it be possible to please raise a support case and enable the remote assistance on your Central Account? Please PM me with your case number so that I can follow up.

Thanks,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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