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Did sophos have any proper technical persons in Sophos Central

WE have Sophos Access point wpa2 enterprise wireless authentication with ldap server in Sophos Central and given all those fields which are needed for radius server authentication but when I am going to connect to the SSID its showing unable to connect to the network.

So we [#8368627] Support Request in Sophos also call but when we inform the technical person that our Access Point management console in Sophos Central they drop the issue and told us we will call back after some time or we will send your issue to hire authority.

But we did not get any solution.

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0 sachingurung over 6 years ago

Hi Sushovan,

I apologies for the inconvenience you faced with your support case. I looked into you case and I am arranging a call back to investigate further. Please keep us posted.

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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+1 Sushovan Sarkar over 6 years ago in reply to sachingurung

The issue was with Radius server it not communicate with SOPHOS Central we find-out from server log, So we reconfigure the server and it's working properly.
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+1 Sushovan Sarkar over 6 years ago in reply to sachingurung

The issue was with Radius server it not communicate with SOPHOS Central we find-out from server log, So we reconfigure the server and it's working properly.
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0 sachingurung over 6 years ago in reply to Sushovan Sarkar

Thank you for an update Sushovan, please reach us for any further assistance.

Happy to help.

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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