New Sophos Support Phone Numbers in Effect July 1st, 2023

We just released a new AP firmware with the following changes:

CWIFI-7320 - dnsmasq vulnerabilities

The new firmware will be installed according to the update schedule you have defined.


What To Do If Your AP Remains Offline

In some cases, an Access Point may still appear as Offline in Central Admin after it is upgraded. Re-registering the affected AP(s) with the following steps will resolve the issue:

  1. Navigate to My Products Wireless Access Points in Sophos Central Admin
  2. Locate the affected AP and copy the serial number displayed on this page
  3. Click the Register button
  4. On the displayed Register Access Point window, paste in the serial number from step #2 and click Register
  5. Wait for the registration prompt to report success, then close the Register Access Point window
  6. Check the previously affected AP, it should now be connected to Central Admin

Repeat steps #2 through #6 for any other affected APs.

You can also refer to this KBA 

We apologize for any inconvenience this may cause.