Hello, we switched from a Zyxel Firewall to a XGS126 . Sinced we switched we have the problem, that gpudate takes a lot of time SSL UDP: 6-10 minutes SSL TCP: >30 minutes IPSec: 6-10 minutes In firewallrules we opened from VPN to LAN all Ports for AD: Link - Ports for AD With our old Zyxel VPN100 with SSL we took < 2Minutes for an update. Is this normal or any ideas what we can try to accelerate this process?

Hello Community, To update this thread, the case is now closed. As per the ticket the resolution was the following: "gpUpdate was slow because queries on AD were failing, the customer disabled the NetBios on AD after that speed was better." Regards,

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XGS126 gpupdate took a very long time via VPN

Steve Reschke 9 months ago

Hello,

we switched from a Zyxel Firewall to a XGS126 . Sinced we switched we have the problem, that gpudate takes a lot of time

SSL UDP: 6-10 minutes
SSL TCP: >30 minutes
IPSec: 6-10 minutes

In firewallrules we opened from VPN to LAN all Ports for AD: Link - Ports for AD

With our old Zyxel VPN100 with SSL we took < 2Minutes for an update.

Is this normal or any ideas what we can try to accelerate this process?

This thread was automatically locked due to age.

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emmosophos 7 months ago in reply to emmosophos +1 suggested

Hello Community, To update this thread, the case is now closed. As per the ticket the resolution was the following: "gpUpdate was slow because queries on AD were failing, the customer disabled the…

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0 Steve Reschke 8 months ago

Update: We are still on level 1 support :( Yesterday the support does some performance tests. Among others we found out a very poor upload bandwidht (only a quarter than normal). So we called our ISP what happened with our line.

Today we had technician in our house to check our line. With his measurement we have a upload speed before the firewall from 40 Mbps and behind the firewall from 10 Mbps.

Any ideas what we can check / do to remove this absolute terrible upload performance?
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0 Steve Reschke 8 months ago

Update: We are still on level 1 support :( Yesterday the support does some performance tests. Among others we found out a very poor upload bandwidht (only a quarter than normal). So we called our ISP what happened with our line.

Today we had technician in our house to check our line. With his measurement we have a upload speed before the firewall from 40 Mbps and behind the firewall from 10 Mbps.

Any ideas what we can check / do to remove this absolute terrible upload performance?
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0 Erick Jan 8 months ago in reply to Steve Reschke

Hi Steve,

Thank you for the update.

I'll put a note in your case concerning the update so I can inform the case handler.

Also, please be advised that I have deleted the duplicate post you created in the German Forum.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 emmosophos 8 months ago in reply to Steve Reschke

Hello Steve,

Adding to what Erick mentioned, I just wanted to let you know that your case would be assigned to an L2, that would go over with you during your next session with the Action Plan.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 emmosophos 7 months ago in reply to emmosophos

Hello Community,

To update this thread, the case is now closed.

As per the ticket the resolution was the following:

"gpUpdate was slow because queries on AD were failing, the customer disabled the NetBios on AD after that speed was better."

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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