Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Synchronisation failed

IanMorehouse

As posted in another thread, I upgraded my hardware today. During the upgrade the synchronisation worked, but after a restore of my working configuration I am unable to synchronise. The downside of this appears to be the AV products don't update or even install, all products all show as not being subscribed too. All othe products do downaload and update so I do have some sort of protection.

I would hope this is a home user issue and not a paying customer one? What do I need to do to get the AV products installed? I have left the XG do the automatic update, but to no avail.



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    Further what do I need to do to get the subscriptions working, there is basically no protection offered.

    I hope the answer is not re-install and start e new configuration?

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

  • 0 in reply to IanMorehouse

    Found the answer, I was trying to use the beta and a trial licence. When Sophos changed the forums around they mucked up my userid and I had to re-register.

    I used that to create the XG home licence.

    What a pain.

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

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  • 0 in reply to IanMorehouse

    Found the answer, I was trying to use the beta and a trial licence. When Sophos changed the forums around they mucked up my userid and I had to re-register.

    I used that to create the XG home licence.

    What a pain.

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

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