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Connected Remote Users - Bug

Hi All,

dashboard in my case does not report the truth. It says 1 remote user is connected. I tried the SSL VPN and PPTP the other day but now no one is connected. See the screenshots.

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0 sachingurung over 8 years ago

Hi Iferrara,

Welcome back.

Can you please confirm me which Firmware Version is your XG firewall working upon ?

I suggest you to upgrade on SF-OS MR 1.1. If the Firmware is MR 1.1 already, then I will need to recreate this in our Labs and test it.

I hope you make my work easy. :)

Thanks

Sachin Gurung

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 sachingurung over 8 years ago

Hi Iferrara,

Welcome back.

Can you please confirm me which Firmware Version is your XG firewall working upon ?

I suggest you to upgrade on SF-OS MR 1.1. If the Firmware is MR 1.1 already, then I will need to recreate this in our Labs and test it.

I hope you make my work easy. :)

Thanks

Sachin Gurung

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 lferrara over 8 years ago in reply to sachingurung

Sachin,

thank you for your time. I am always up to date! [;)]
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0 sachingurung over 8 years ago in reply to lferrara

Hi,

So you are making this difficult for me ;)

I will reproduce the instance and let you know.

Keep posting.

Thanks

Sachin

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 lferrara over 8 years ago in reply to sachingurung

[:P]

Feel free to contact me!
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0 sachingurung over 8 years ago in reply to lferrara

Hi Luk,

I am back on this one.

We tested the instance, sometimes upon disconnection of user delete query is not successful.

The instance is under observation in our CE team with ID NC-6417, this can be reported as a BUG and I request you to raise a support case if possible.

Thanks

Sachin Gurung

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 lferrara over 8 years ago in reply to sachingurung

Thank you Sachin.

Just to clarify, the same behaviour happens with Live Users. I have a Wi-FI printer configured on XG as clientless and inside dashboard is correctly counted but when I turn it off, it still showed and counted as live users even after days.
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