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Discussions XG Firewall. Antivirus Service keeps stopping.

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XG Firewall. Antivirus Service keeps stopping.

MarkMcDonald over 8 years ago

There also seems to be a problem updating the definitions. When the service fails, it blocks web surfing. Any suggestions on how to fix?

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0 MarcoScholl over 8 years ago

do you have any definitions loaded or is this the first time of download definitions. if the first time, its a bug. the AVD can't start without definitions, but it can't also updating it because AVd is not startet. i have manual copy defintions to filesystem to start AVd and than i could update defintions automatically.
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0 MarkMcDonald over 8 years ago in reply to MarcoScholl

Thanks, I will see if I can find a posting on how to do it.
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0 MarkMcDonald over 8 years ago in reply to MarkMcDonald

I was able to resolve the issue, by reverting to the original firmware, ensuring the AV updates. I also turned on both AV in the Web Content Filter settings and verified both AV definitions were current. Then booted back to latest firmware.

This is a bug, there is a thread with a lot more troubleshooting that others have done

community.sophos.com/.../290236
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0 Thomas Hilfiker over 8 years ago in reply to MarkMcDonald

I can confirm that. I had the same problem with antivirus update. After i have switched back to the initial firmware of my XG 125 i was able to update the antivirus pattern without any problem. After the pattern was updated i switched back to the M1.1 release. Now the pattern updates running fine.
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0 Thomas Hilfiker over 8 years ago in reply to MarkMcDonald

I can confirm that. I had the same problem with antivirus update. After i have switched back to the initial firmware of my XG 125 i was able to update the antivirus pattern without any problem. After the pattern was updated i switched back to the M1.1 release. Now the pattern updates running fine.
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