Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Firewall

Discussions XG Firewall. Antivirus Service keeps stopping.

Sophos Firewall requires membership for participation - click to join

Thread Info

State Verified Answer
Locked Locked
Replies 4 replies
Subscribers 39 subscribers
Views 13136 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG Firewall. Antivirus Service keeps stopping.

MarkMcDonald over 8 years ago

There also seems to be a problem updating the definitions. When the service fails, it blocks web surfing. Any suggestions on how to fix?

This thread was automatically locked due to age.

Parents

0 MarcoScholl over 8 years ago

do you have any definitions loaded or is this the first time of download definitions. if the first time, its a bug. the AVD can't start without definitions, but it can't also updating it because AVd is not startet. i have manual copy defintions to filesystem to start AVd and than i could update defintions automatically.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 MarcoScholl over 8 years ago

do you have any definitions loaded or is this the first time of download definitions. if the first time, its a bug. the AVD can't start without definitions, but it can't also updating it because AVd is not startet. i have manual copy defintions to filesystem to start AVd and than i could update defintions automatically.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 MarkMcDonald over 8 years ago in reply to MarcoScholl

Thanks, I will see if I can find a posting on how to do it.
Cancel
Vote Up 0 Vote Down

Cancel
0 MarkMcDonald over 8 years ago in reply to MarkMcDonald

I was able to resolve the issue, by reverting to the original firmware, ensuring the AV updates. I also turned on both AV in the Web Content Filter settings and verified both AV definitions were current. Then booted back to latest firmware.

This is a bug, there is a thread with a lot more troubleshooting that others have done

community.sophos.com/.../290236
Cancel
Vote Up 0 Vote Down

Cancel
0 Thomas Hilfiker over 8 years ago in reply to MarkMcDonald

I can confirm that. I had the same problem with antivirus update. After i have switched back to the initial firmware of my XG 125 i was able to update the antivirus pattern without any problem. After the pattern was updated i switched back to the M1.1 release. Now the pattern updates running fine.
Cancel
Vote Up 0 Vote Down

Cancel