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Discussions Synchronization with server failed even if I'm already inside the XG webgui

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Synchronization with server failed even if I'm already inside the XG webgui

jang430 over 8 years ago

I go to licensing, and all are Unsubscribed.

I went to myutm.sophos.com, I can't see my device there. I don't think it allows to create a license and apply either in XG webgui?

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0 jang430 over 8 years ago

Seeing no reply yet, I reinstalled the box, this time, activating, synchronizing everything, before configuring it. After it says successful synchronization, I started to configure it via webgui. It still shows as unsubscribed in the licensing page. Synchronization still doesn't work.

Any help?
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0 itsfruity over 8 years ago in reply to jang430

I think the customer portal for SF OS (XG Firewall) is on the actual sophos.com website now. Login/Register by clicking on the top right user icon then go Network Protection --> Register Device
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0 jang430 over 8 years ago in reply to itsfruity

Hi. Thanks for the reply. It turns out the serial number I'm using is 30 days trial, and not home use serial number. Once I got that figured out, all is working already.
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