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Sophos Firewall

Discussions Hi, I have installed the trial version op XG on VMware Workstation. When I go to services, the Anti-virus service is not running. After re-starting the service, it shows running for about 10 seconds and then it stops again. Why won't it run?

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Hi, I have installed the trial version op XG on VMware Workstation. When I go to services, the Anti-virus service is not running. After re-starting the service, it shows running for about 10 seconds and then it stops again. Why won't it run?

WernerSteenkamp over 8 years ago

Anti-virus service not running

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0 Will32 over 8 years ago

Sounds like you may be encountering a problem that several people had a couple of months ago with both Sophos AV and Avira AV. The workaround from dempie in the following post worked for me.

https://community.sophos.com/products/xg-firewall/f/46/p/73626/284589#pi394=2

Will

--------------------
Sophos UTM / Sophos XG Firewall home user

Private: Virtual UTM 9.3, ESXi 6.0: 2 vCPUs, 8GB RAM, 120GB vHDD, 3 vNICs

Private: Virtual Sophos XG Firewall, ESXi 6.0: 1 vCPU, 4vCores, 6GB RAM, 80/4 GB vHDD, 3 vNICs

ESXi 6.0 Host: SuperMicro C7Z97-OCE, Core I5-4690 3.5 GHz, 32GB RAM, NICS: I217-V, I210, I340-T4
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0 WernerSteenkamp over 8 years ago in reply to Will32

Thanks for pointing me in the right direction. The service is not running due to the pattern files not being installed for the Antivirus.

I have followed dempie's solution and made some progress but it still fails to update after downloading.

I have replied to dempie here: https://community.sophos.com/products/xg-firewall/f/46/p/73626/284589#pi394=4

Kind Regards,

Werner
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0 WernerSteenkamp over 8 years ago in reply to Will32

Thanks for pointing me in the right direction. The service is not running due to the pattern files not being installed for the Antivirus.

I have followed dempie's solution and made some progress but it still fails to update after downloading.

I have replied to dempie here: https://community.sophos.com/products/xg-firewall/f/46/p/73626/284589#pi394=4

Kind Regards,

Werner
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