Anti-virus service not running
This thread was automatically locked due to age.
Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
Anti-virus service not running
Sounds like you may be encountering a problem that several people had a couple of months ago with both Sophos AV and Avira AV. The workaround from dempie in the following post worked for me.
https://community.sophos.com/products/xg-firewall/f/46/p/73626/284589#pi394=2
Will
--------------------
Sophos UTM / Sophos XG Firewall home user
Private: Virtual UTM 9.3, ESXi 6.0: 2 vCPUs, 8GB RAM, 120GB vHDD, 3 vNICs
Private: Virtual Sophos XG Firewall, ESXi 6.0: 1 vCPU, 4vCores, 6GB RAM, 80/4 GB vHDD, 3 vNICs
ESXi 6.0 Host: SuperMicro C7Z97-OCE, Core I5-4690 3.5 GHz, 32GB RAM, NICS: I217-V, I210, I340-T4
Sounds like you may be encountering a problem that several people had a couple of months ago with both Sophos AV and Avira AV. The workaround from dempie in the following post worked for me.
https://community.sophos.com/products/xg-firewall/f/46/p/73626/284589#pi394=2
Will
--------------------
Sophos UTM / Sophos XG Firewall home user
Private: Virtual UTM 9.3, ESXi 6.0: 2 vCPUs, 8GB RAM, 120GB vHDD, 3 vNICs
Private: Virtual Sophos XG Firewall, ESXi 6.0: 1 vCPU, 4vCores, 6GB RAM, 80/4 GB vHDD, 3 vNICs
ESXi 6.0 Host: SuperMicro C7Z97-OCE, Core I5-4690 3.5 GHz, 32GB RAM, NICS: I217-V, I210, I340-T4
Thanks for pointing me in the right direction. The service is not running due to the pattern files not being installed for the Antivirus.
I have followed dempie's solution and made some progress but it still fails to update after downloading.
I have replied to dempie here: https://community.sophos.com/products/xg-firewall/f/46/p/73626/284589#pi394=4
Kind Regards,
Werner